Receptionist/Interceptor ( 1199)

Vocational Instruction Project•New York, NY

2d•Onsite

About The Position

POSITION SUMMARY: Shift Varies and would be discussed with hiring managers during the screening and interview process. The Receptionist/Interceptor is responsible for the collection of random urine toxicology and manages patient flow of the clinic by greeting and directing them to appropriate service components. MAJOR RESPONSIBILITIES & EXPECTATIONS: Ø Manage the Interceptor Desk during the hours of clinic operation Ø Collect urine specimens from patients in a randomized manner consistent with program policy and regulatory and accreditation agency requirements Ø Maintain systems developed for urine specimen collection so as to assure each patient’s urine is tested as often as required Ø Greet visitors and patients, Direct patients and visitors to the appropriate staff offices Ø Must use computer program to flag patients for casework, medical or administrative appointments for services needed to schedule appointments Ø Prepare all forms, books, labels and ledgers necessary for the collection of laboratory specimens Ø Prepare all laboratory specimens for pick up from the lab Ø Assure the availability of necessary supplies to collect lab specimens Ø Assist with assigned tasks to minimize lines at Nurse’s Station Ø Answer and direct phone calls as needed or indicated Ø Back up at Medical Records as needed or indicated Ø Maintain good working relationships with all staff, clients and visitors. Ø Reports incidents and makes recommendations to the Supervisor/Director on working conditions, procedures or environment. Ø Other related duties as required or directed by the Supervisor

Requirements

Minimum of High School Diploma or equivalent
1-2 years of previous work experience in a community-based health or social service setting
Able to work independently and as part of a team
Must possess sight, hearing and digital senses or use prosthesis that will enable the essential functions of the job to be completed.
Works in a fast-paced, high volume environment

Nice To Haves

Prior AMS experience preferred; knowledge of computer software programs preferred
Able to remain calm and be diplomatic
Good decision making and judgment skills
Strong interpersonal and communication skills
Good verbal and written skills
Bi-lingual in English/Spanish preferred

Responsibilities

Manage the Interceptor Desk during the hours of clinic operation
Collect urine specimens from patients in a randomized manner consistent with program policy and regulatory and accreditation agency requirements
Maintain systems developed for urine specimen collection so as to assure each patient’s urine is tested as often as required
Greet visitors and patients, Direct patients and visitors to the appropriate staff offices
Must use computer program to flag patients for casework, medical or administrative appointments for services needed to schedule appointments
Prepare all forms, books, labels and ledgers necessary for the collection of laboratory specimens
Prepare all laboratory specimens for pick up from the lab
Assure the availability of necessary supplies to collect lab specimens
Assist with assigned tasks to minimize lines at Nurse’s Station
Answer and direct phone calls as needed or indicated
Back up at Medical Records as needed or indicated
Maintain good working relationships with all staff, clients and visitors.
Reports incidents and makes recommendations to the Supervisor/Director on working conditions, procedures or environment.
Other related duties as required or directed by the Supervisor