Receptionist/Interceptor ( 1199)

Vocational Instruction Project•New York, NY

58d•Onsite

About The Position

The Receptionist/Interceptor is responsible for managing the Interceptor Desk, collecting urine specimens from patients in a randomized manner, and managing patient flow within the clinic. This role involves greeting and directing visitors and patients, utilizing a computer program to schedule appointments, preparing necessary forms and supplies for specimen collection, and ensuring laboratory specimens are prepared for pickup. The position also requires assisting at the Nurse's Station, answering phone calls, backing up Medical Records when needed, and maintaining positive working relationships with staff, clients, and visitors. The role involves reporting incidents and making recommendations to the Supervisor/Director regarding working conditions and procedures. This position operates in a fast-paced, high-volume environment and requires the ability to perform essential functions with or without prosthetics.

Requirements

Minimum of High School Diploma or equivalent
1-2 years of previous work experience in a community-based health or social service setting
Prior AMS experience preferred; knowledge of computer software programs preferred
Able to work independently and as part of a team
Able to remain calm and be diplomatic
Good decision making and judgment skills
Strong interpersonal and communication skills
Good verbal and written skills
Must possess sight, hearing and digital senses or use prosthesis that will enable the essential functions of the job to be completed.

Nice To Haves

Bi-lingual in English/Spanish preferred

Responsibilities

Manage the Interceptor Desk during the hours of clinic operation
Collect urine specimens from patients in a randomized manner consistent with program policy and regulatory and accreditation agency requirements
Maintain systems developed for urine specimen collection so as to assure each patient’s urine is tested as often as required
Greet visitors and patients, Direct patients and visitors to the appropriate staff offices
Must use computer program to flag patients for casework, medical or administrative appointments for services needed to schedule appointments
Prepare all forms, books, labels and ledgers necessary for the collection of laboratory specimens
Prepare all laboratory specimens for pick up from the lab
Assure the availability of necessary supplies to collect lab specimens
Assist with assigned tasks to minimize lines at Nurse’s Station
Answer and direct phone calls as needed or indicated
Back up at Medical Records as needed or indicated
Maintain good working relationships with all staff, clients and visitors.
Reports incidents and makes recommendations to the Supervisor/Director on working conditions, procedures or environment.
Other related duties as required or directed by the Supervisor