Receptionist I 40 hour
About The Position
Warmly greets all guests, residents and colleagues entering and leaving the building. Efficiently answers all in-coming calls to Center Communities of Brookline. Takes telephone messages for the staff, and forwards calls to staff members or to the voicemail system, as needed. Supports the needs of residents, and refers them to the appropriate services in the community as appropriate. Graciously receives complaints and concerns. Acts to correct issues by making requests of others. Follows through on all requests to ensure that they are completed in a timely manner. Handles maintenance work order request calls and creates the work order in Yardi Voyager. Distributes work orders requests to the maintenance department. Closes out completed work orders in Yardi Voyager. Schedules pest control appointments, when needed. Conducts special projects, including the creation and/or maintenance of spreadsheets, lists, and databases, and conducts research as requested. Assists in the sorting and distribution of mail. Signs residents up for bus trips, when needed. Sends out the daily overnight call list from the answering service. Issues overnight parking passes. Accepts key requests from residents. Creates key fobs upon move in, and when additional fobs are requested by residents. Updates resident names in the intercom system. Distributes information from the office to residents via individual cubbies. Maintains a professional approach to all issues at all times. Keeps a clean and neat work area. Follows the rules as set by the CCB Employee Handbook. Performs other related duties as required or directed.
Requirements
- Ability to greet guests, residents, and colleagues warmly.
- Skill in answering incoming calls efficiently.
- Capability to take and forward telephone messages.
- Ability to support resident needs and make appropriate referrals.
- Skill in receiving and addressing complaints and concerns.
- Ability to make requests of others and follow through on tasks.
- Proficiency in handling maintenance work order requests.
- Experience with Yardi Voyager for work order management.
- Ability to schedule appointments.
- Skills in creating and maintaining spreadsheets, lists, and databases.
- Ability to conduct research.
- Proficiency in sorting and distributing mail.
- Ability to sign residents up for activities.
- Skill in issuing passes and managing key requests.
- Ability to create key fobs.
- Proficiency in updating resident information systems.
- Ability to maintain a professional approach.
- Ability to keep a clean and neat work area.
- Adherence to company rules and handbook.
Responsibilities
- Greets guests, residents, and colleagues.
- Answers incoming calls and takes messages.
- Supports resident needs and refers them to appropriate services.
- Receives and addresses complaints and concerns.
- Handles maintenance work order requests, including creation, distribution, and closing out in Yardi Voyager.
- Schedules pest control appointments.
- Conducts special projects such as creating/maintaining spreadsheets, lists, and databases, and performing research.
- Assists with sorting and distributing mail.
- Signs residents up for bus trips.
- Sends out the daily overnight call list.
- Issues overnight parking passes.
- Accepts and processes key requests and creates key fobs.
- Updates resident names in the intercom system.
- Distributes office information to residents.
- Maintains a professional approach and a clean work area.
- Follows employee handbook rules.
- Performs other related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
