Receptionist I 40 hour

Hebrew SeniorLife • Brookline, MA

1d • Onsite

About The Position

Warmly greets all guests, residents and colleagues entering and leaving the building. Efficiently answers all in-coming calls to Center Communities of Brookline. Takes telephone messages for the staff, and forwards calls to staff members or to the voicemail system, as needed. Supports the needs of residents, and refers them to the appropriate services in the community as appropriate. Graciously receives complaints and concerns. Acts to correct issues by making requests of others. Follows through on all requests to ensure that they are completed in a timely manner. Handles maintenance work order request calls and creates the work order in Yardi Voyager. Distributes work orders requests to the maintenance department. Closes out completed work orders in Yardi Voyager. Schedules pest control appointments, when needed. Conducts special projects, including the creation and/or maintenance of spreadsheets, lists, and databases, and conducts research as requested. Assists in the sorting and distribution of mail. Signs residents up for bus trips, when needed. Sends out the daily overnight call list from the answering service. Issues overnight parking passes. Accepts key requests from residents. Creates key fobs upon move in, and when additional fobs are requested by residents. Updates resident names in the intercom system. Distributes information from the office to residents via individual cubbies. Maintains a professional approach to all issues at all times. Keeps a clean and neat work area. Follows the rules as set by the CCB Employee Handbook. Performs other related duties as required or directed. Welcome to HebrewSeniorLife Careers! For All You Can Be At HebrewSeniorLife, you’ll set the highest standard as part of our commitment to redefine the experience of aging. With compassion, resilience, and determination, you’ll make a difference in the lives of patients, residents, their families, and the broad senior care community every day. And they will make a difference in yours. These life-changing connections will give your work meaning and fuel your desire to be all that you can be. At HebrewSeniorLife, that’s uniquely possible. Because here you’ll be supported to always keep growing. And as you do, so will our collective impact.

Requirements

• Ability to maintain a professional approach to all issues.
• Ability to keep a clean and neat work area.
• Ability to follow rules as set by the CCB Employee Handbook.

Nice To Haves

• Experience with Yardi Voyager.

Responsibilities

• Greets guests, residents, and colleagues.
• Answers incoming calls and takes messages.
• Supports resident needs and refers them to appropriate services.
• Receives and addresses complaints and concerns.
• Handles maintenance work order requests and manages them in Yardi Voyager.
• Schedules pest control appointments.
• Conducts special projects, including spreadsheet and database maintenance, and research.
• Assists with mail sorting and distribution.
• Signs residents up for bus trips.
• Sends out the daily overnight call list.
• Issues overnight parking passes.
• Accepts and processes key requests and creates key fobs.
• Updates resident names in the intercom system.
• Distributes office information to residents.
• Maintains a professional approach and a clean work area.
• Follows company policies and procedures.
• Performs other related duties as required.

Benefits

• Redefine the experience of aging
• Make a difference in the lives of patients, residents, their families, and the broad senior care community
• Supported to always keep growing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed