Receptionist I - Switchboard

TX-HHSC-DSHS-DFPS • Mexia, TX

1d • Onsite

About The Position

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

Under the direction of the Switchboard Supervisor, the operator is responsible for the courteous, efficient, and effective operation of the switchboard, to promote a positive image of Mexia State Supported Living Center. Work involves answering and transferring local and long-distance calls, performing related paging and/or clerical tasks, monitoring alarm system and handling emergency situations according to policy and procedures. Work consists of simple and routine duties. Decisions are varied but are based on well-defined guidelines.

Requirements

• Knowledge of the operation of switchboard equipment or ability to learn.
• Working knowledge of facility and department policies and procedures
• Ability to react calmly and quickly in emergency situations.
• Ability to type, keep records, file accurately, and have some basic computer skills.
• Ability to follow oral and written instructions
• Ability to work harmoniously with fellow employees and interact harmoniously with individuals, their family members visitors and the general public.
• Must be available to work varied shifts, as needed
• Must be able to hear paging system and monitor fire alarm system
• Graduation from an accredited high school or GED, plus 2 years’ work experience as a switchboard or console operator or 2 years’ experience as a receptionist with multi-line phone system.
• Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/ Entities (LEIE).
• Males between the ages of 18 – 25 must be registered with the Selective Service.
• All State Supported Living Center Employees are subject to Random Drug Testing.
• All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Responsibilities

• Places, answers, and transfers local and long-distance calls in an efficient manner.
• Provides relief for other operators for coverage during illness, vacation and other emergency situations
• Responds to emergency calls on and off campus
• Greets visitors, and answers questions in a pleasant and professional manner
• Monitors fire alarm system and reports trouble
• Maintains records

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees