Receptionist-HEAP Program/Seasonal

LIFESPAN OF GREATER ROCHESTER INC•City of Rochester, NY

12d•Onsite

About The Position

Lifespan is a trusted, mission-driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life. We are a great place to work where staff can grow personally and professionally in a supportive and inclusive environment. This is a high-profile position providing reception and information services, as well as clerical support for the HEAP energy assistance team located at Lifespan.

Requirements

Associates Degree or equivalent in Business Administration or related field.
Minimum of two years of clerical experience.
Basic computer skills required.
Strong verbal, written and telephone communication skills are required.
Ability to multi-task in a busy, stressful environment.
Must be highly organized and detail-oriented.
Must be able to lift, stand and bend for filing purposes.
Ability to work in multi-cultural situations.
Ability to work in a team environment.

Nice To Haves

Experience with the older adult population preferred.

Responsibilities

Greets and screens all energy assistance walk-in clients.
Accepts completed applications and assists clients with application questions.
Responsible for organizing and tracking all applications, including screening and sorting a large volume of mail and incoming faxes.
Maintains government-regulated monitoring systems/reports.
Answers large volume of telephone calls to provide program process and access information, as well as application status.
Provides general clerical support for staff and clients.
Organizes and prepares materials for mailing.
Filing and scanning.
Maintains and orders office equipment and supplies.
Other duties as assigned by supervisor.