Receptionist HCC

PruittHealth•Durham, NC

1d•Onsite

About The Position

The Receptionist HCC is responsible for performing the day-to-day administrative, secretarial, and receptionist functions of the facility. This role operates in accordance with established procedures and under the direction of the Office Supervisor. Key aspects include maintaining confidentiality of personnel and facility information, handling communications with residents, families, and visitors, and assisting with various office tasks such as typing, operating office machines, and managing mail.

Requirements

High school diploma or equivalent
At least six (6) months experience in payroll, insurance and/or clerical position.

Nice To Haves

Two (2) years of experience in a payroll, insurance and/or clerical position.
Courses in payroll, bookkeeping, office procedures, and other related subjects.

Responsibilities

Answers incoming telephone calls and direct to appropriate person or department.
Maintains confidentiality of all pertinent personnel information in accordance with the Privacy Act, as well as established personnel policies governing the release of information.
Types documents, reports, letter, etc. at least 50 words per minute with high accuracy.
Remains at repetitious tasks for long periods of time while completing paperwork, etc.
Recognizes, respond to and/or report resident emergency situations immediately.
Maintains strict confidentiality on all facility data.
Communicates with and support residents, families, visitors, etc.
Maintains privacy of records, conditions and other information relating to residents, employees and facility.
Performs assigned tasks in accordance with policies and procedures, and as instructed by the Administrator.
Notifies supervisor of pending absence or tardiness within the time frame described in personnel handbook.
Operates copier, office machines, computer, etc., as directed.
Prepares and mail statements in accordance with established billing procedures.
Assists in preparing time cards and distributing payroll checks.
Maintains current file and listing of residents, emergency phone numbers of on-call personnel, key personnel, etc.
Greets visitors, guests, residents, sales people and others, and monitor or report suspicious persons or situations to the Administrator.
Receives, sorts and distributes mail as directed.
Refers difficult and conflicting interactions or situations to Administrator or appropriate department head.
Conducts annual salary and wage surveys and reports finding to the Administrator.
Assists in reporting complaints and grievances from residents, families, visitors and partners.
Assists with completing forms, reports, etc., that are not considered as essential functions.
Assists with supply inventory.