Receptionist / Front Office Behavioral Health

Sunbelt Healthcare LLC • Gilbert, AZ

10d • Onsite

About The Position

Entune Behavioral Health is an outpatient behavioral health provider serving communities across Arizona. We offer individual, couples, and family therapy, along with a range of supportive mental health services designed to help clients build resilience, improve well-being, and achieve meaningful life goals.

Requirements

• High school diploma or equivalent
• Proven experience in a customer service role, preferably multiple years in a medical or behavioral health setting
• Excellent interpersonal and communication skills
• Strong organization and administrative skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in computer programs, including Microsoft Office Suite
• Proven experience in Electronic Health/Medical Record Systems, preferably Advanced MD (AMD)
• Knowledge of medical terminology and procedures is preferred
• Ability to maintain confidentiality and exercise discretion
• Willingness to learn and adapt to new systems and technologies
• Professional appearance and demeanor
• Current CPR, AED, First Aid Certification (Required)
• Current DPS Level One Fingerprint Clearance Card (Required)

Nice To Haves

• Knowledge of medical terminology and procedures is preferred

Responsibilities

• Greet patients and visitors with a warm and welcoming demeanor
• Answer phone calls and direct them to the appropriate department or team member
• Schedule and confirm appointments, ensuring efficient use of resources and minimal wait times
• Verify patient insurance coverage and eligibility
• Collect co-pays and fees, ensuring accurate records and adherence to financial policies
• Maintain and update patient records, ensuring accuracy and confidentiality (HIPAA)
• Assist patients with inquiries and provide relevant information about services and procedures
• Prepare and process medical forms and documents
• Collaborate with medical staff to ensure smooth patient flow and efficient operations
• Handle incoming and outgoing mail, faxes, and deliveries
• Monitor and maintain the cleanliness and organization of the front desk area

Benefits

• Professional referral bonuses
• Medical, Health Savings Account (HSA), Vision, Dental, Short-term, Long-term Disability, Life insurance
• 401K and Local Financial Advisors
• Employee Assistance Plan
• Paid Sick Leave
• Paid Time Off (personal leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED