Receptionist/Front Desk - Medical

Treasure Coast Community Health•Vero Beach, FL

3d•Onsite

About The Position

Treasure Coast Community Health (TCCH) is seeking a Receptionist/Front Desk - Medical to join their team. The candidate will provide excellent customer service to all patients that call or visit their centers. The Receptionist will operate a multi-line telephone system to answer incoming calls and direct callers to the appropriate personnel. They will also utilize TCCH electronic systems to schedule/reschedule medical and/or dental patients, update patient information, verify insurances prior to appointments, and check in/out visiting patients. The role involves unlocking and opening the front door, coordinating clinical telephone communications, responding to patient account inquiries, verifying insurance authorizations, assisting with patient account activities, performing cashier functions, informing patients of balances, requesting supplies, providing accurate information, communicating effectively with management and physicians, attending job-related education conferences, preparing and posting appointment schedules, providing patient support including translation and assistance with forms, maintaining patient confidentiality, putting patients at ease, and maintaining a professional appearance and orderly work area.

Requirements

High school diploma or equivalent is required.
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience is preferred.
Bilingual English/Spanish candidates are given top consideration.

Responsibilities

Provide excellent customer service to all patients that call or visit the centers.
Operate a multi-line telephone system to answer incoming calls and direct callers to appropriate personnel.
Utilize TCCH electronic systems to schedule/reschedule medical and/or dental patients and update patient information.
Verify insurances as applicable prior to appointments and check in/out visiting patients.
Unlock and open front door admitting patients into waiting room on or before clinic operating hours.
Coordinate all clinical telephone communications in the practice, including answering all incoming calls in a courteous and efficient manner.
Respond to incoming patient account telephone inquiries.
Verify Medipass and Third Party Insurance authorizations, Medicare and all private insurances.
Check insurance for patients when needed.
Assist in patient account activities including collecting and/pre collecting and/or updating patient data.
Perform cashier functions and perform cash drawer reconciliation daily.
Inform patients of balances, transfer to proper department, verify and inform patient about sliding scale.
Request supplies as necessary to keep adequate inventory of materials on hand for practice operations.
Provide accurate information for any questions about the organization.
Communicate effectively and appropriately to Site Manager, practice physician, etc. to promote the smooth running of practice affairs.
Attend mandatory and other education conferences that are job related.
Acquire input from others in the department for notes prior to team meetings.
Help patients with directions and coordinate the office patient flow from waiting area to the examination and treatment area to ensure patients are seen in a timely manner.
Schedule and reschedule appointments over the phone, in person and walk in patients; per the published scheduling parameters.
Prepare and post appointment schedules for all to see on a daily basis.
Provide patient support as necessary, including assisting with patient translation, patient sliding scale and registration forms when required.
Maintain confidentiality of all patient information.
Put patients at ease by discussing care options at TCCH.
Maintain a professional appearance and orderly work area at all times.