Receptionist - Float

Lifepoint Health • Winchester, TN

2d • Hybrid

About The Position

Highpoint Health – Winchester with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Receptionist joining our team, you’re embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. As a member of our Float team, you'll gain exposure to a variety of clinic settings, specialties, providers, and workflows across the Highpoint medical group. With comprehensive training across primary care, specialty, pediatric, and walk-in services, this is a great opportunity for someone who enjoys variety, learns quickly, and wants to build broad healthcare experience while developing relationships across our physician practices.

Requirements

• High school diploma or equivalent, required.
• Strong verbal and written communication skills with a customer-service-focused approach.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Critical-thinking skills, sound judgment, and the ability to take appropriate action with minimal supervision.
• Willingness and ability to learn new processes and adapt quickly to different clinic environments, specialties, providers, and workflows.
• Dependable and flexible, with the ability to provide coverage at different physician-practice locations based on staffing needs.
• Comfortable working directly with patients and providing professional, courteous service.
• Ability to maintain confidentiality and appropriately handle sensitive patient and organizational information.

Nice To Haves

• Previous medical office, physician-practice, reception, administrative, or customer-service experience.
• Previous experience with an electronic medical record (EMR), patient scheduling, or registration system.

Responsibilities

• Serve as a welcoming first point of contact for patients, visitors, providers, and other members of the healthcare team.
• Greet and assist patients with check-in and check-out, ensuring demographic and other required information is accurate and up to date.
• Schedule patient appointments and assist with coordinating appointments based on clinic and provider availability.
• Answer incoming phone calls, route calls and messages appropriately, and respond to general patient inquiries.
• Verify insurance information and assist with other registration-related activities as needed.
• Collect copays and other patient payments and complete applicable payment documentation.
• Assist with referrals, medical records, and other administrative or clerical needs of the practice.
• Maintain accurate patient and office information within applicable electronic systems and databases.
• Prepare, scan, fax, copy, file, and distribute documents and correspondence as needed.
• Provide reception and administrative coverage across multiple physician practices and adapt to the workflows, providers, and patient populations of each location.
• Maintain an organized and professional front-office environment and assist with monitoring office supplies.
• Communicate effectively with patients, providers, clinic staff, and other departments to support efficient clinic operations.
• Maintain patient confidentiality and follow organizational policies and procedures.
• Perform other duties as assigned based on the needs of the clinic.

Benefits

• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED