Receptionist/Field Engagement Assistant

Michigan Health & Hospital Association•Okemos, MI

7h•$20 - $23•Onsite

About The Position

The receptionist/field engagement assistant is the first point of contact for association members, guests and vendors, providing a welcoming, service-oriented experience. This role supports members and guests who request and reserve meeting spaces by coordinating room logistics and serving as an on-site problem solver to help meetings run successfully. The position also maintains core receptionist responsibilities including phone coverage, visitor management and administrative coordination to uphold a professional and efficient lobby environment.

Requirements

Excellent verbal communication skills.
Excellent interpersonal and customer service skills.
Prompt, courteous, and reliable; able to work with limited supervision and maintain confidentiality.
Knowledge of administrative clerical procedures and systems.
Ability to professional represent MHA with discretion and sound judgment, anticipating the needs of members, guests and outside groups visiting and/or using facilities.
Proficient in Microsoft Office (Microsoft 365).
Basic proficiency with Adobe Acrobat and Microsoft Excel.
Proficient with the Zoom meeting platform.

Nice To Haves

associate's degree preferred

Responsibilities

Open the MHA headquarters lobby and greet, check-in and assist members, visitors and vendors; provide wayfinding, building access guidance, and general association information.
Answer, screen and route incoming calls and messages; respond to routine inquiries or direct them to the appropriate department.
Maintain front desk coverage, coordinate breaks and back-up coverage to ensure uninterrupted service.
Manage and ensure accuracy of meeting room reservations, minimizing scheduling conflicts and ensuring readiness for all meetings.
Serve as the point of contact for emergency procedures for the front desk/lobby area.
Perform clerical and administrative tasks as needed.
Coordinate with building management and internal teams on security, maintenance, cleaning and room readiness to support member meetings and events.
Communicate and reinforce meeting room guidelines and processes with members (reservation policies, room use expectations, after-hours procedures).
Create and maintain front desk and meeting room checklists, room set-up standards and quick-reference guides.
Assist Field Engagement projects as needed.