Receptionist/Escrow Coordinator

Old Republic Title•Houston, TX

1d•Onsite

About The Position

The Receptionist / Escrow Coordinator serves as the first point of contact for customers, agents, lenders, and visitors while providing critical administrative and operational support to the escrow team. This dual-role position is responsible for maintaining a professional front office environment, managing daily reception functions, and performing various escrow-related administrative and transaction support duties throughout the closing process. The ideal candidate will possess strong customer service skills, excellent organizational abilities, and prior escrow experience.

Requirements

High school diploma or equivalent required
Minimum of 2 years of escrow experience preferred.
Previous experience in a receptionist, administrative support, or customer service role preferred.
Knowledge of escrow processes, title industry practices, and closing procedures.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Familiarity with escrow and title production software preferred.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent verbal and written communication skills.
Professional appearance and demeanor.
High attention to detail and accuracy.
Ability to handle confidential information with discretion.

Nice To Haves

associate degree preferred
Previous experience in a receptionist, administrative support, or customer service role preferred.
Familiarity with escrow and title production software preferred.

Responsibilities

Greet and assist all visitors, clients, and business partners in a professional and welcoming manner.
Answer, screen, and direct incoming phone calls.
Manage conference room scheduling and ensure conference rooms are clean, organized, and ready for meetings.
Maintain a clean, professional, and organized reception area and common office spaces.
Monitor and replenish office, kitchen, and meeting room supplies.
Receive, sort, and distribute incoming mail and deliveries.
Coordinate outgoing mail, courier services, and package shipments.
Provide general administrative support to branch management and staff as needed.
Open and set up new escrow orders in accordance with company procedures.
Prepare and process escrow-related documentation and files.
Assist with funding transactions and disbursement of funds.
Prepare and make daily bank deposits.
Coordinate the recording of documents with appropriate county offices and agencies.
Review files for completeness and accuracy prior to closing and post-closing activities.
Maintain accurate electronic and physical transaction files.
Communicate with escrow officers, clients, lenders, real estate agents, and vendors regarding transaction requirements and status updates.
Support the escrow team with data entry, document distribution, reporting, and other administrative functions.
Ensure compliance with company policies, industry regulations, and escrow procedures.
Perform additional escrow-related duties as assigned.

Benefits

Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets