Receptionist/Doc Specialist

Marin Luxury Cars•Corte Madera, CA

23h•Onsite

About The Position

This role requires providing world-class customer service to clients, assisting with appointments, and answering questions about the repair and maintenance process. The successful candidate will learn dealership software to track customer repair orders, close out service tickets, and process credit card transactions. Responsibilities also include learning accounting schedule management, warranty processing, and claim submission. The role involves handling cash, credit cards, and customer information, with high-level daily interaction with customers and dealership departments. Additional duties may be assigned, and some Saturdays are required.

Requirements

Minimum high school diploma or GED equivalent required
Excellent customer service skills
Ability to multi-task
Self-motivated enthusiastic presence in a team environment
Strong written and communication skills
Working knowledge of Microsoft Office and Excel
Consistent and stable work history
Valid driver's license and clean driving record
Professional appearance and work ethic
Must be able to perform in a fast-paced work environment
All potential employees must pass pre-employment testing to include a background check and drug screen

Nice To Haves

Bilingual is a plus
1 year of customer service experience
High school or equivalent (Preferred)

Responsibilities

Provide world-class customer service to clients to help expedite appointments and questions about repair and maintenance process
Learn dealership software to track customer repair orders
Close out service tickets and process and void credit card transactions
Learn various accounting schedule management, warranty processing and claim submission
Handle cash, credit cards and customer information
Engage in high-level daily interaction involving customers and various dealership department employees
Perform in a fast-paced work environment
Work some Saturdays