Receptionist/Dispatcher
SERVPRO of Coffee, Franklin, Warren Counties•Manchester, TN
•Onsite
About The Position
SERVPRO Team Ridner is looking for a dependable, organized, and customer-focused Receptionist / Dispatcher to join our office team. When someone calls us after a water loss, fire, or other property emergency, you may be the first person they speak with. We need someone who can make that customer feel heard, gather accurate information, and help get our team moving in the right direction. This position is more than answering phones. You'll help connect our customers, office, and production teams and play an important part in keeping jobs organized and moving forward.
Requirements
- Dependable and consistently shows up ready to work
- Organized and pays attention to details
- Can learn computer systems and processes quickly
- Communicates clearly
- Comfortable talking with customers who may be having a stressful day
- Can stay calm when several things are happening at once
- Follows through instead of assuming someone else handled it
- Comfortable asking questions when they don't know something
- Takes pride in getting information right
- Works well as part of a team
- High school diploma/GED is required
- Strong customer service skills
- Strong administrative skills
- Strong communication skills
- Strong digital-tool skills
Nice To Haves
- Previous receptionist or office experience is preferred
- Restoration, construction, or insurance experience would be helpful
Responsibilities
- Answer incoming calls with a friendly, calm, and professional attitude
- Gather and accurately enter new customer and job information
- Receive and enter new leads and First Notice of Loss (FNOL) information
- Dispatch new jobs to the appropriate production team
- Track new leads and make sure customers receive a timely response
- Greet customers and visitors to our office
- Help coordinate daily production and on-call schedules
- Monitor jobs and communicate information between the office and production teams
- Help identify scheduling issues or jobs that may be getting delayed
- Maintain accurate information in our computer systems
- Assist the Office Manager and team with general administrative responsibilities
Benefits
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Competitive salary
- Tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
