Receptionist/Customer Service Representative

Miron Violetglass USA INC•Carson, CA

7h•$24 - $28•Onsite

About The Position

We are seeking a receptionist/customer service representative to join our team at our Carson, CA, office. This role serves as a key connection point between our customers and the sales team, ensuring that all product inquiries, service questions, and order requests are accurately routed and addressed. The ideal candidate will manage incoming calls, leads, cases, and the sales team inbox when out of the office; process all will-call cash and credit card transactions; and provide dependable support for any customer issues that arise. They should be able to step into the customer’s perspective, communicate with empathy, and advocate for a positive experience. This role calls for professionalism, patience, solid technical and communication skills, and a proactive attitude. As a receptionist/customer service representative, your main objective is to consistently meet and surpass our customer service standards.

Requirements

Exceptional verbal and written communication skills with the ability to use company-approved scripts.
Solid technical skills with experience in CRM systems (Salesforce/etc.) and Microsoft Office, cloud-based Teams, and call-queue phone systems are required.
Ability to communicate with empathy, advocate for the customer, and maintain patience and composure under pressure.
A proactive attitude with a commitment to maintaining high-level hospitality standards.
Ability to handle sensitive information with discretion and maintain confidentiality.
Proven ability to identify customer needs and provide proactive solutions.
Willingness to share insights and participate in process enhancement.
Strong ability to multitask, prioritize, and stay organized in a multifaceted role.
Reliable transportation to Carson, CA, and ability to work on-site Monday–Friday, 8:00 am–5:00 pm.

Nice To Haves

Bilingual (English/Spanish preferred but not required).

Responsibilities

Manage high volumes of incoming calls and address inquiries via telephone, email, in-person interactions, and live chat.
Serve as the primary point of contact between customers and the Sales team, ensuring that all inquiries and orders are accurately routed.
Log all customer interactions, leads, and cases in the CRM in a timely manner.
Assist the Sales team with outreach, customer support tasks, and processing Return Merchandise Authorizations (RMAs).
Greet visitors, prepare the showroom, maintain the reception area, and ensure office supplies are stocked.
Process all Will Call cash and credit card transactions in accordance with internal payment policies.
Handle incoming mail and deliveries, including sorting and distributing items to the appropriate departments.
Perform clerical duties including filing, data entry, document management, and meeting coordination.
Provide additional administrative assistance as needed.