Receptionist/Clerk - CAS Pool
About The Position
The mandate of the Long Term Care Service is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community. You are responsible for providing receptionist service by: answering all incoming calls and inquiries made in person, courteously and efficiently; supports outbounding calls; providing typing service; and ensuring that office accommodation and equipment is properly secured after working hours, with an emphasis on resident safety and engagement.
Requirements
- Completion of Grade 12
- Minimum of 1 year of related experience
- Office practices and procedures, including records management
- Computer software applications MS Word, Excel, Electronic Mail
- Office equipment (fax, photocopier)
- Sound knowledge of the branch’s programs and structure combined with good knowledge of the department and general knowledge of the city at large
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
- Excellent telephone skills
- Type accurately at 40-60 wpm
- Use tact, discretion and confidentially, combined with reliability and good judgment
- Gather and compile statistical information
- Communicate effectively, both verbally and in writing
- Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
Responsibilities
- Providing receptionist service by answering all incoming calls and inquiries made in person, courteously and efficiently
- Supporting outbounding calls
- Providing typing service
- Ensuring that office accommodation and equipment is properly secured after working hours, with an emphasis on resident safety and engagement
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
