Receptionist-CHC - South Bakersfield CHC

Clinica Sierra Vista•Bakersfield, CA

13h•Onsite

About The Position

Clinica Sierra Vista is seeking a Receptionist- CHC to join their team. This role is crucial for the clinical and administrative operations of the health center, focusing on providing excellent customer/patient services. The receptionist will act as a primary point of contact, managing appointments, assisting with forms, and handling pre-registration and eligibility verification. This position requires collaboration with clinical staff to ensure a positive patient experience and maintain an environment of comfort and trust.

Requirements

High School graduate or equivalent.
Must be 18 years of age.
Minimum of two years experience in a medical setting.
Knowledge of community; skilled in communicating with people and understanding their problems.
Should believe in health care with dignity for all.
MA Certificate.
Must adhere to Clinica Sierra Vista’s employee health/immunization requirements or provide a valid exemption request for subsequent approval.

Responsibilities

Welcome and greet patients/visitors in a helpful and friendly manner, determining the purpose of their visit and directing them to the appropriate person or department.
Check in and register patients upon arrival.
Assist in coordinating patient flow to meet grant requirements.
Screen patients for required demographics when scheduling appointments and identify new vs. established patients.
Inform patients of existing balances and educate them on future financial responsibilities.
Provide information to clinic callers according to policies and procedures, and transfer calls as needed.
Exercise diplomacy and tact to provide excellent customer service, practicing confidentiality and HIPAA protocols.
Verify method of payment for services and collect data and/or co-payments.
Complete daily batch reports and cash collections drop, ensuring timely forwarding to accounts receivable.
Exercise problem-solving and conflict resolution skills when handling patient complaints, referring them to appropriate personnel as needed.
Perform day-to-day administrative functions including word processing, copying, filing, faxing, answering phones, and data entry.
Utilize EHR/EPM systems effectively.
Perform other duties as required.