Receptionist/Cashier

Cb•Santa Ana, CA

3d•Onsite

About The Position

The Receptionist & Accounting Assistant serves as the first point of contact for the company while also supporting essential administrative and accounting functions. This role requires a professional, friendly, and organized individual who can manage front‑desk operations, assist customers, and provide reliable support to the accounting and customer service departments. The ideal candidate is detail‑oriented, customer‑focused, and able to multitask in a fast‑paced office environment.

Requirements

High school diploma or equivalent
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong verbal communication skills
Organizational and time‑management abilities
Professional appearance and demeanor
Ability to multitask and work independently

Nice To Haves

Additional administrative or accounting coursework is a plus
Previous experience in a receptionist, front desk, administrative, or accounting support role preferred
Bilingual English/Spanish preferred
Bilingual preferred - speaks English, Mandarin and/or Spanish

Responsibilities

Greet and welcome visitors in a courteous and professional manner
Answer, screen, and direct incoming phone calls to the appropriate department based on customer needs
Maintain a clean, organized, and professional reception area
Assist new customers with account setup in the company system
Work closely with the customer service department to process returns, credit memos, and exchanges
Provide exceptional customer service and ensure customer satisfaction across departments
Receive, sort, and distribute incoming mail to the appropriate department
Perform general administrative tasks such as data entry, filing, scanning receipts and invoices, and document preparation
Coordinate with internal departments to support daily office operations
Monitor office supplies and notify management of shortages
Maintain confidentiality and follow all company policies and procedures
Process customer payments including cash, card, checks, and Zelle
Assist with basic accounts receivable tasks as assigned
Support accounting staff with document organization, invoice matching, and data entry
Help maintain accurate records for documentation