Receptionist/Administrative Support

Pala Band of Mission Indians•Pala, CA

11d

About The Position

Under the supervision of the Executive Director, the Receptionist/ Administrative Support position serves as the first point of contact for tribal members, visitors, and community partners. This position is responsible for providing courteous and professional front-desk reception, managing schedules and appointments, and completing intake and administrative support for tribal members seeking assistance. The Receptionist plays a critical role in ensuring a welcoming environment, maintaining confidentiality, and supporting the efficient operation of tribal programs.

Requirements

Strong organizational and time-management
Ability to manage multiple tasks and prioritize
Attention to
Ability to maintain confidentiality and professionalism at all
Ability to work collaboratively with staff and tribal
Experience working in a tribal government or community-based
Experience completing intake forms or working with social services, housing, or assistance
Familiarity with confidentiality requirements and sensitive information
All employees are expected to follow the Tribal Employee Handbook of the Pala Band of Mission Indians and must adhere to any additional applicable addendums.
If employed by the Pala Band of Mission Indians the new hire is required to obtain a First Aid certification, and CPR certification within 90 days of their hire date.

Nice To Haves

Bilingual skills preferred, if

Responsibilities

Greet tribal members, visitors, and staff in a professional, respectful, and culturally appropriate
Answer and direct incoming phone calls, emails, and in-person
Maintain a welcoming and organized reception
Provide general information about tribal programs and services, as
Manage and coordinate schedules and appointments for program staff and
Schedule intakes, meetings, and follow-up
Maintain calendars and notify staff and tribal members of upcoming appointments or
Conduct initial intake for tribal members seeking assistance, ensuring forms are completed accurately and completely.
Collect required documentation while maintaining confidentiality and
Enter intake information into tracking systems, databases, or case management systems as
Route intake information to appropriate program staff for follow-
Maintain organized paper and electronic files in accordance with tribal record-keeping
Assist with data entry, copying, scanning, and document
Support program staff with administrative tasks
Assist with preparation of reports, logs, and intake
Maintain strict confidentiality of tribal member information and sensitive program
Follow tribal policies, procedures, and applicable privacy
Demonstrate professionalism and