Receptionist, Activities

Fiddlers Creek Management Co•Naples, FL

18h•Onsite

About The Position

The Receptionist, Activities serves as the first point of contact for members and guests, providing a warm welcome and ensuring an exceptional experience. This role is responsible for greeting members, answering phones, handling inquiries, assisting with reservations (dining, events, spa, or activities), and maintaining accurate records. The associate ensures smooth communication between departments, provides information about club services and amenities, supports Activities Department and upholds the highest standards of hospitality. Strong customer service, professionalism, and attention to detail are essential. Must be able to work weekends and Holidays.

Requirements

High School diploma or equivalent required.
Proficient in Microsoft Word and Excel.
Excellent attention to detail and verbal and written communication skills.
Strong interpersonal and relationship building skills.
Solid organizational and time-management skills with ability to manage multiple priorities.
Ability to work independently with minimal supervision, effectively prioritize tasks, and consistently meet deadlines.
Provide a positive role model for professionalism and culture of organization.
Maintain strict confidentiality.
Ability to assimilate innovative ideas and work well in a changing environment.
Demonstrated ability to work successfully in a collaborative environment.
Must be able to work weekends and Holidays.

Nice To Haves

A four-year degree in hospitality, event planning, or related program is preferred.
Previous experience in the Hospitality industry, particularly in a private club setting, preferred.
Canva experience a plus.
Prior experience in office environment preferred.
Notary Public Certification is a plus.

Responsibilities

Greet visitors, determine the nature and purpose of visit, and direct or escort them to specific destinations.
Promptly answer telephone and emails using positive and clear English communication. Operate telephone switchboard to answer, screen and forward calls, provide information, take messages, and schedule appointments. Maintain and update appointment calendars.
Provide information about establishment such as location of departments or offices, contact employees within the organization, services provided, hours of operation, etc.
Oversee member and guest inquiries and needs. Resolve any member or guest issues and address concerns as necessary in a timely manner.
Create, process and distribute guest passes and perform daily charges to member account.
Provide Notary services to members/guests if licensed.
Maintain the member roster. Print and bind member rosters and calendars.
File, maintain, and scan records. Summarize results of comment cards monthly.
Manage incoming prospects and assign a tour guide.
Daily mail collection, interoffice mail collection & distribution.
Inventory office supplies.
Maintain a clean and organized personal workspace. Contribute to maintaining overall office tidiness.
Perform administrative support tasks (i.e., proofreading, transcribing handwritten information)
Assist in all areas of Club Operations as requested.
Print necessary flyers and event signs as directed.
Take/Confirm reservations for upcoming events, manage waitlists.
Upload digital media to TVs around the Club.
Create and maintain Monthly Event Schedule and distribute to all necessary managers.
Maintain monthly event participation pace report and distribute to appropriate parties. Distribute daily during the season (October through May).
Assist in creating, printing and cutting buffet signs, event booklets, menus and flyers, etc., when requested.
Assist with special assignments/projects to support Events Manager.