Receptionist 2

CenterWell • Jacksonville, FL

4d • Onsite

About The Position

The Receptionist 2 is responsible for the front desk operations of a healthcare facility. Your role will involve greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist 2 ensures a smooth and welcoming experience for patients and supports the medical team with several administrative tasks. You will assume ownership and lead advanced and specialized administrative, operational, and customer support responsibilities that require independent initiative and judgment. The Receptionist 2 welcomes patients, offering administrative support, and assuming team lead responsibilities within a physician practice or center. This may include the following responsibilities:
Greet Patients: Welcome patients and visitors, both in person and over the phone.
Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
Patient Records: Maintain patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
Administrative Support: Assist with several administrative tasks. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration responsibilities in the absence of the Center Administrator.
Team Lead: Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance. This role may also involve traveling to support multiple centers.
Problem Resolution: Address and resolve any issues, escalations, or complaints from patients or staff. Decisions are regarding the daily priorities for an administrative work group or external vendors. These decisions involve coordinating work activities and monitoring progress towards schedules/goals. Additionally, they often oversee the work of others and are the primary administrative owner of a main process or program. Work within broad guidelines. Use your skills to make an impact

Requirements

• High School Diploma or GED
• 1+ years of medical reception experience
• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Must be passionate about contributing to an organization focused on improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.

Nice To Haves

• Experience leading a team/department preferred
• Bilingual in English and Spanish

Responsibilities

• Greet Patients: Welcome patients and visitors, both in person and over the phone.
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
• Patient Records: Maintain patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Assist with several administrative tasks. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration responsibilities in the absence of the Center Administrator.
• Team Lead: Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance. This role may also involve traveling to support multiple centers.
• Problem Resolution: Address and resolve any issues, escalations, or complaints from patients or staff. Decisions are regarding the daily priorities for an administrative work group or external vendors. These decisions involve coordinating work activities and monitoring progress towards schedules/goals. Additionally, they often oversee the work of others and are the primary administrative owner of a main process or program. Work within broad guidelines. Use your skills to make an impact

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED