Reception Technician

Aston Carter•Gurnee, IL

8d•$25 - $25•Onsite

About The Position

This role serves as the central hub for inbound customer communication, acting as an active, detail-oriented Receptionist and “Air Traffic Controller” who ensures every customer quickly reaches the right solution. You will handle a high volume of calls and emails, answer basic equipment questions, perform light troubleshooting, and route complex issues to technical experts. This is not a traditional front-desk position; it is ideal for someone who is bright, resourceful, technically curious, and thrives in a fast-paced, customer-driven environment while supporting meaningful work in environmental health, safety, and compliance.

Requirements

2-3+ years of technical experience within a receptionist, administrative, or coordinator role.
Ability to learn technical products and clearly explain next steps to customers.
Proficiency with business systems such as ERP platforms and ticketing systems.
Experience using multi-line phone systems or switchboards.
Some technical experience or education in Environmental Science, Chemistry, Industrial Hygiene, or related fields.
HS Diploma or GED minimum required.

Responsibilities

Serve as the first point of contact for inbound calls and emails, handling approximately 40 customer interactions per day.
Answer incoming calls via a multi-line switchboard, clearly identify customer needs, and prioritize requests appropriately.
Listen carefully to customer questions, complaints, and service requests, and triage issues efficiently.
Perform light troubleshooting related to rented environmental and safety equipment to help customers resolve basic issues.
Escalate complex or highly technical cases to the appropriate technical expert when needed.
Create, update, and track customer requests using the company’s ticketing system to ensure timely resolution.
Use the ERP system to document customer interactions, equipment details, and status updates accurately.
Develop a working knowledge of rental equipment and applications, including gas detection, air sampling, noise monitoring, and other environmental instruments.
Collaborate with technical support, operations, logistics, and sales teams as part of ongoing cross-training initiatives.
Maintain a professional, calm, and solutions-focused demeanor during urgent or high-volume situations.
Provide excellent customer service by following strong phone etiquette and clear communication standards.
Perform accurate data entry to support customer records, equipment tracking, and internal reporting.
Contribute to a culture of continuous learning by actively building technical knowledge and understanding of environmental and industrial hygiene tools.