Reception Specialist - Evening Shift

TSAOG Orthopaedics & Spine•San Antonio, TX

2d•$14 - $20•Onsite

About The Position

The Reception Specialist will be responsible for greeting customers, updating patient information, administering forms, collecting payments, answering phones, scheduling appointments, entering charges, balancing daily collections, and accepting deliveries. This is a full-time position with an evening shift from 12 PM to 9 PM.

Requirements

High School Diploma or equivalent.
At least one year of work experience in a clinical setting, or equivalent experience in a customer service role.
Exceptional customer service skills.
Computer literacy, with basic knowledge of MS Office products and general office machines (fax, copier, etc.).
Ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation.
Predictable and consistent attendance.

Nice To Haves

Familiarity with insurance benefits is a plus.

Responsibilities

Greets customers in a polite, prompt, and helpful manner, providing necessary instructions/directions and informing appropriate department/person of customer’s arrival.
Updates patient information, including insurance cards, driver’s license, authorizations, and referrals.
Administers tablets for completion of personal health information, privacy policies, and financial policies.
Collects co-payments, deductibles, and outstanding balances such as out-of-pocket expenses.
Provides detailed explanations of benefits and financial agreements.
Answers phones in a pleasant manner and deals with customer needs expeditiously.
Schedules follow-up appointments as required by physician teams.
Enters charges into the computer system.
Prints charge tickets and necessary paperwork for the next day clinic.
Balances daily collections with time of service payment and summary report, and prepares deposit slips.
Carries out appropriate actions related to hold and practice buckets daily.
Accepts deliveries, logs them, and distributes them to appropriate parties.
Performs other duties as assigned by supervisor or directed by the company.