Reception Specialist

TSAOG Orthopaedics & Spine•San Antonio, TX

8d•Onsite

About The Position

The Reception Specialist is responsible for greeting customers, updating patient information, administering health information forms, collecting payments, explaining benefits and financial agreements, answering phones, scheduling appointments, entering charges, printing paperwork, balancing daily collections, accepting deliveries, and logging and distributing them to the appropriate parties. This is a full-time position.

Requirements

Must have a High School Diploma or equivalent.
Must have at least one-year work experience in a clinical setting, or equivalent experience in a customer service role.
Must have exceptional customer service skills.
Must be computer literate, with basic knowledge of MS office products, and general office machines such as fax, copier, etc..
Must have the ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation.

Nice To Haves

Familiarity with insurance benefits is a plus.

Responsibilities

Greets customers in a polite, prompt, and helpful manner.
Provides any necessary instruction/directions.
Informs appropriate department/person of customer’s arrival.
Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals).
Administers tablets for completion of personal health information including privacy policies and financial policies.
Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
Give detailed explanation of benefits and financial agreements.
Answers phones in a pleasant manner and deals with customer needs expeditiously.
Schedules follow-up appointments, as required by physician teams.
Enters charges into computer system.
Prints charge tickets and necessary paperwork for “next day clinic”.
Balance daily collections with time of service payment, summary report, and prepares deposit slip.
Daily: Carries out appropriate actions related to hold and practice buckets.
Accepts deliveries, logs and distributes to appropriate parties.