Shorewood Reception Desk Attendant
About The Position
Are you ready to be the heartbeat of our YMCA community, where every interaction is an opportunity to create a positive impact? Look no further – the Y is searching for a dynamic and friendly individual to join our team as a Reception Desk Attendant. Imagine being at the forefront of it all, where your warmth and enthusiasm set the tone for every member and guest's experience. As a Reception Desk Attendant, you will not only greet visitors with a smile but also be the pillar of support for all inquiries, registrations, and assistance needs. If you thrive in a dynamic fast-paced environment, possess exceptional interpersonal skills, and have a passion for fostering a sense of belonging, then this is your chance to be a vital part of our YMCA family. Join us in creating a welcoming and inclusive space where individuals of all backgrounds feel valued, respected, and inspired to lead healthier lives. Apply now and embark on a rewarding journey of connection, community, and fulfillment at the Y. POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Requirements
- Minimum age of 21 or older.
- Certifications required within 30 days of hire: CPR/AED and First Aid, Sexual Harassment, Child Abuse Prevention,
- Excellent interpersonal and problem solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Previous customer service, sales or related experience.
- Basic knowledge of computers.
Responsibilities
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
- Builds relationships with members; helps members connect with one another and the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
- Performs other duties as assigned.
Benefits
- FREE Y Membership
- 25% off on Y programming
- Participation in the Y’s retirement plan (when eligibility requirements have been met)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
