Reception Associate (Part-Time)

El Paso County•El Paso, CO

2d•Onsite

About The Position

El Paso County Clerk & Recorder's Office is seeking an upbeat and positive Reception Associate (Part-Time) to welcome community members to the Motor Vehicle Office and guide them to the best service option that meets their DMV needs. This position is responsible for greeting visitors and customers at El Paso County buildings and facilities, providing accurate and detailed directions or instructions based on the assigned area, and ensuring excellent customer service in all interactions. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Requirements

Knowledge of local government services and operations.
Must be detail-oriented and ensure accuracy in work.
Ability to enter data in applicable databases timely and accurately.
Must be familiar with Microsoft software products.
Must be energetic, friendly, and outgoing with excellent customer service skills.
Ability to work with all types of people, including community leaders, County personnel, and visitors.
Ability to work independently with minimal supervision.
Ability to multi-task and utilize problem-solving skills.
Ability to handle difficult situations and be able to interact successfully with difficult customers.
Ability to communicate and work effectively with others.
Maintain regular and punctual attendance.
High school diploma or equivalent education.
Must pass conditional post offer background investigation and drug screen.

Nice To Haves

Customer service experience.

Responsibilities

Provide exceptional customer service to visitors and customers, including welcoming visitors and helping them access the offices and services they are looking for.
Acquire and maintain a basic working knowledge of relevant laws, regulations, policies, standards, or procedures; exercise such knowledge to initiate visitor/customer contact and provide in-depth information and/or direction to those seeking to access departmental services.
Use judgment to review legal documents as assigned.
Provide information regarding County services and any associated required documentation.
May be required to maintain databases for tracking of information.
Maintain files and folders as appropriate.
Assist in meeting coordination, including scheduling dates, times, locations, and conference rooms as needed.
May assist with organizing and promoting El Paso County events.
Assist with special projects as requested.
Contribute to team effort by helping to achieve departmental goals.
Perform other duties as required.