Reception Appointment Clerk

Lynn Community Health Care•Lynn, MA

33d

About The Position

Do you want to provide clerical support for the medical and behavioral health providers on the integrated teams? Do you enjoy taking accurate and complete messages for other staff? Are you looking for benefits effective on the first day of employment? Do you want to work where your professional growth and development are a priority? Can you scheduele appointments and maintain good record-keeping? Do you have the ability to identifying patient correspondence, sorting and identifying mail and faxes? Can you help patients get the correct information they need? Are you willing to Contribute to the team effort by supporting all team members? Yes? Please click here to apply for the position of Reception/Appointment Clerk-1 at the Lynn Community Health Center. In this role you will: Schedule appointments via online scheduling system. Verify and update demographic and insurance data in the computer. Consistently check voice mail and forward messages to the appropriate staff. Continually monitor appointment schedule, acknowledge appointments, and change appointment status when necessary. Monitor Waiting Room to insure patients are being taken care of in a timely manner. Responsible for contacting and rescheduling patients when behavioral provider is out of the office. Ensures proper use of all office equipment (fax, copier, PC, e-mail, practice management software, printers, phones, voicemail, etc.) in accordance with office policy.

Requirements

History of good attendance and positive work attitude towards co-workers and other health center departments.
High School Graduate or equivalent.
English / Spanish bilingual ability is required.
Demonstrated ability to work within a team and to effectively support team goals and objectives.
Pleasant telephone manner; good memory and patience.
Strong organizational skills with demonstrated proficiency in computer applications (Microsoft Office)

Nice To Haves

Graduate of secretarial program preferred.
Medical Terminology course completed within one year of hire.

Responsibilities

Schedule appointments via online scheduling system.
Verify and update demographic and insurance data in the computer.
Consistently check voice mail and forward messages to the appropriate staff.
Continually monitor appointment schedule, acknowledge appointments, and change appointment status when necessary.
Monitor Waiting Room to insure patients are being taken care of in a timely manner.
Responsible for contacting and rescheduling patients when behavioral provider is out of the office.
Ensures proper use of all office equipment (fax, copier, PC, e-mail, practice management software, printers, phones, voicemail, etc.) in accordance with office policy.