Appointment Clerk
About The Position
Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES ? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider. Old Dominion is currently recruiting for an Appointment Clerk to join our OD Family Culture. This role will successfully schedule company appointments to current and potential customers or clients in a fast paced high call volume environment via phone, e-mail, and records time and date of appointments in the AS400 system database or other company/internal freight monitoring system used within the company. Appointment Clerks are a critical member to our OD Family; they help us keep promises to our customers.
Requirements
- High School diploma or equivalent preferred
- 1 year of customer service experience, preferably in the transportation industry
- Strong attention to detail
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office
- Experience AS400 preferred
Responsibilities
- Answer incoming calls and place outgoing calls to customers to schedule pickups and delivery
- Enter appointments in the computer in a timely manner
- Perform general customer service by responding to emails, status of shipments, helping customers correctly complete Bill of Ladings and label freight, etc.
- Provide Service 2.OD to internal and external customers
Benefits
- Great Health Benefits including a Zero premium medical plan for employee only coverage
- Vision & Dental
- Short Term & Long Term Disability
- Flex Spending Accounts
- 401k Retirement plan with company match and additional company annual discretionary match opportunity
- Life Insurance
- Wellness Program
- Tuition Reimbursement for Drivers and Technicians
- Training and growth opportunities to build a career
- We prioritize our OD family of employees
- Ability to advance through our promote from within philosophy
- National Career Opportunities Available at our 260+ service centers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
