Temporary Medical Appointment Clerk

AAI•Whiteman Afb, MO

About The Position

AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management, and other professional services, such as system design and continuous improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA-certified Economically Disadvantaged Woman-Owned Small Business (EDWOSB), and a Woman-Owned Small Business (WOSB) with offices in Hampton Roads, Virginia, Montgomery, AL, Washington, DC, and Atlanta. AAI is actively recruiting to provide clerical/administrative support in wards, clinics, or other clinical departments of a medical treatment facility.

Requirements

High school diploma or General Educational Development (GED) equivalency.
At least 6 months of experience in an office setting.
CPR/BLS- Current up-to-date American Heart Association or American Red Cross (AHA or ARC) (Web-based will not be accepted)
Must be a U.S. citizen.
A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
Armed Forces Health Longitudinal Technology Application (AHLTA)
Composite Health Care systems (CHCS) and/or MHS GENESIS
Defense Enrollment Eligibility Reporting System (DEERS)

Responsibilities

Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging, or other methods used for appointment requests.
Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA, or MHS GENESIS.
Validates eligibility through appropriate booking through the Defense Eligibility Report System (DEERS).
May be required to register patients not already in the computer system, such as newborns.
Maintains accurate and up-to-date patient schedules and logs.
Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE online usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
Validates basic patient demographic information prior to booking an appointment for patients. Makes required updates.
Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
Promotes consult/referral specialty medical care within the MTF or at civilian facilities.
Provides the patient with specific visit instructions.
Pulls records and files documentation as needed.
Confirms medical records are available for upcoming appointments on provider schedules.
May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.