Reception & Administration

MANUFACTURING ENGINEERING SYSTEMS LLC•Fort Belvoir, VA

1d•Onsite

About The Position

This role involves providing reception and administrative support within an educational center environment. Key duties include greeting clients, managing inquiries via various communication channels, operating office equipment, and assisting with administrative tasks related to soldier in- and out-processing. The position also requires providing information and assistance to soldiers applying for Tuition Assistance (TA), managing educational records, and maintaining schedules and facility usage. Additionally, the role supports government personnel with equipment tracking, assists with program briefings, identifies and orders educational materials, and maintains a neat and orderly work environment. The position also involves assisting with military training and supporting the overall operation of the Education Center.

Requirements

Ability to read, write, speak, enunciate clearly, and fully comprehend the English language.
Customer service skills.
Knowledge of U.S. post-secondary education programs.
Demonstrated knowledge and proficiency in the use of office equipment.
Demonstrated knowledge and proficiency in Microsoft Office computer programs.
Demonstrated knowledge and proficiency in web-based applications.
A minimum of one (1) year of relevant experience (reception and/or administrative experience).
30 semester hours of college from an accredited college for new hires.
National Agency Check with Investigation (NACI) is required.

Responsibilities

Greet clients, enter them into a customer management system, and respond to e-mail, facsimile, and phone inquiries.
Follow Standard Operating Procedures (SOP) to determine the reason for client visits or contacts and refer them to appropriate personnel.
Operate basic office equipment such as photocopiers, facsimile machines, multi-line phone/voicemail systems, mail machines, and basic computer programs.
Assist with administrative aspects of group in- and out-processing of Soldiers.
Provide general information to Soldiers applying for Tuition Assistance (TA) using the established web-based application process.
Assist with processing of requests for TA and distribution of forms.
Ensure client's education record information is posted correctly.
File or post documents or reports according to SOP.
Publish schedules for courses, track classroom/facility usage, and post schedule changes.
Open and sort mail; receive, date stamp, and distribute mail.
Record routine sessions, usage, or participation according to SOP.
Report non-adherence to building use procedures to the On-Site Coordinator or management.
Provide access to facilities during scheduled hours, ensure facilities are empty and locked when not in use, and track facility key usage.
Assist Government personnel with tracking of equipment/supplies and completion of hand receipts, subhead receipts, and Property Inventory Reports.
Assist Government personnel with rearrangement of materials, classroom equipment, and computers as needed.
Assist with briefings on ACES programs and services, including assembly and distribution of briefing packets.
Assist with identifying and ordering no-cost, approved education-related handouts and marketing items.
Maintain and replenish literature, publications, and bulletin boards in a neat and professional manner.
Support special events as guided by ESO (e.g., college fairs, graduation).
Maintain personal work area/office in a clean, neat, professional, and orderly manner.
Ensure computers and peripherals are clean and operational.
Maintain administrative files according to Army Records Information Management System (ARIMS) and ACES information customer management systems.
Review, correct, or recommend corrections to prepared documents for grammar, formatting, and validity.
Assist Soldiers with required military training.
Assist ESO, ESS, and Guidance Counselors as needed in conducting Education Center operations.