Receiving Department Manager

Shepherd Electric Supply•Richmond, VA

8d•Onsite

About The Position

Receiving is where accuracy begins. Every order that leaves this facility correctly traces back to freight that was received correctly — counted right, documented right, and entered into inventory right. When receiving runs clean, fulfillment runs clean. When receiving misses something, the entire operation pays for it downstream. The Receiving Manager owns that foundation. At a 100,000-square-foot distribution center running three shifts, the inbound function cannot be reactive — it has to be disciplined, fast, and accurate every day. You set the standard for your team, manage exceptions before they compound, and ensure the DC always knows exactly what it has.

Requirements

High school diploma or equivalent required
5+ years of warehouse management or receiving management experience with a workforce of similar size and scope
Experience overseeing inbound freight operations in a distribution or wholesale environment preferred
Proficiency with Microsoft Excel and Outlook; familiarity with warehouse management systems
Forklift, pallet jack, and reach truck certification required or ability to obtain through onsite training
Familiarity with Southern and Western Maryland, Washington DC suburbs, and Northern Virginia delivery area preferred
Ability to lift up to 60 lbs. regularly and perform the physical requirements of the role
Valid driver’s license required
Willingness to cover alternate shifts when operational needs require it
Electrical product knowledge is a plus
Ability to successfully complete pre-employment screening requirements

Nice To Haves

Experience overseeing inbound freight operations in a distribution or wholesale environment
Familiarity with Southern and Western Maryland, Washington DC suburbs, and Northern Virginia delivery area
Electrical product knowledge is a plus

Responsibilities

Own all steps of the inbound process — freight verification, exception documentation, and inventory entry
Ensure all inbound freight is counted accurately and exceptions — overages, shortages, damages — are resolved before product enters inventory
Verify purchase orders against physical receipts on every inbound shipment — no assumptions, no shortcuts
Flag recurring vendor or carrier discrepancy patterns to the Operations Manager for systemic review
Own receiving-side inventory accuracy — bin location setup, product slotting, and discrepancy resolution
Treat inventory discrepancies as signals requiring root cause investigation, not isolated incidents to close out
Coordinate with the inventory control team to ensure inbound receipts are accurately and promptly reflected in the system
Support cycle count and physical inventory processes to maintain ongoing accuracy
Select, onboard, and develop receiving staff so the team executes without depending on heroics
Coach and hold team members accountable through direct, consistent feedback — not just documentation
Delegate clearly, follow up on completion, and build a crew that holds itself to a standard
Escalate performance or conduct concerns to the Operations Manager promptly and without delay
Develop receiving leads so the function has depth and continuity across all three shifts
Assist in daily operations as needed — shipping, inventory control, truck maintenance, wire management, and related duties
Coordinate with fulfillment, dispatch, and purchasing when inbound delays or exceptions create downstream impact
Maintain familiarity with Southern and Western Maryland, Washington DC suburbs, and Northern Virginia delivery area
Be willing to cover other shifts when operational needs require it — the Laurel DC runs 24 hours, Monday through Friday
Maintain safe, organized receiving operations — dock areas clear, equipment functional, hazards addressed before they become incidents
Oversee pre-shift equipment inspections and ensure maintenance needs are reported and resolved proactively
Operate and ensure team compliance with forklift, pallet jack, and reach truck certification requirements
Model and enforce safety compliance — never treat it as a formality
Surface inefficiencies, recurring errors, and workflow friction — and act on them, not just report them
Recommend and test process changes that improve inbound accuracy, speed, or team capacity
Communicate proactively with fulfillment, purchasing, and branch teams on inbound status and exception resolution
Contribute to cross-DC consistency by sharing what works and adopting improvements from other locations