Receiving & Delivery/ Mail Clerk

UNIVERSITY HOSPITAL TRUST•Oklahoma City, OK

8d•$16 - $0•Onsite

About The Position

Under the supervision of the University Hospitals Trust (UHT), the Receiving & Delivery/ Mail Clerk is responsible for the efficient and secure handling, sorting, and distribution of mail, packages, and deliveries throughout the organization. This position serves as a critical communication link between departments while maintaining exceptional customer service standards and supporting the culture of continuous quality improvement. The role requires attention to detail, reliability, and professional interaction with staff at all organizational levels.

Requirements

High school diploma or equivalent required
Minimum 1-2 years of customer service experience preferred
Proficiency with computer systems and ability to quickly learn new software applications
Experience with office equipment including copiers, scanners, and mail processing machines
Basic knowledge of postal regulations and shipping procedures
Familiarity with package tracking systems and delivery management software
Excellent verbal and written communication abilities
Professional email and telephone correspondence skills
Ability to interact effectively with employees at all organizational levels, vendors, and the public
Strong work ethic with commitment to excellence and continuous improvement
High attention to detail and accuracy in all tasks
Ability to work independently and make sound decisions based on established guidelines
Effective multitasking capabilities while maintaining quality standards
Demonstrated ability to resolve conflicts and handle urgent customer requests
Patient and diplomatic approach to problem-solving
Commitment to providing prompt, courteous service to all internal and external customers
Flexibility to adapt service approach based on individual customer needs
Valid OK Driver’s License
This position supports critical facility functions and may require on-site presence during emergencies, inclement weather, or other operational disruptions.
This position will have direct patient contact.
Potential for exposure to various healthcare-related illnesses normally associated with a hospital environment.
Subject to compliance with Joint Commission (TJC), CMS, OSHA, and applicable state and federal regulations.
Expected to maintain current competency documentation as required by UHT policy.

Nice To Haves

Previous mailroom, shipping/receiving, or logistics experience advantageous
Experience working with high-profile clients and executive-level personnel preferred

Responsibilities

Receive, process, sort, and distribute incoming mail, packages, and deliveries to appropriate departments and personnel in a timely and accurate manner
Manage incoming/outgoing mail preparation to include pick-up, sorting and coordinating with postal and third-party courier services, such as FedEx and UPS
Maintain organized tracking systems for certified mail, registered packages, and time-sensitive deliveries
Maintains a daily assigned route for collection and delivery of incoming and outgoing mail and packages.
Provide exceptional customer service to internal departments, external vendors, and delivery personnel
Respond promptly to inquiries regarding mail delivery status, package tracking, and mailroom services
Communicate professionally through face-to-face interactions, telephone, and electronic correspondence
Resolve delivery issues and customer concerns with diplomacy and efficiency
Maintain accurate records of incoming and outgoing mail, package logs, and delivery confirmations
Prepare required reports and documentation as directed by management
Track and document special handling items including confidential materials and urgent deliveries
Ensure compliance with organizational mail handling policies and procedures
Identify opportunities to enhance mailroom efficiency and recommend process improvements
Escalate non-routine problems and complex issues to the Material & Mail Manager or designated supervisor
Participate in continuous quality improvement initiatives to optimize mail services
Adapt to new procedures, technologies, and organizational changes