Reality Capture Consultant

NavVis

4d•$57,800 - $98,260•Hybrid

About The Position

As part of our Customer Experience team, you will be working closely with our SMB (Small-Medium Businesses) customers. You will play a pivotal role in enabling and increasing the adoption of NavVis’ hardware and software within our customer base while ensuring customer success. The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you! With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results. This role covers the Mountain West region, so we're looking for someone who is either currently located in, or open to relocating to, one of the following states: Idaho, Montana, North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Missouri, Texas, Wyoming, Colorado, New Mexico, or Utah.

Requirements

A Bachelors or Masters degree in Geosystems, Engineering or Computer Science
3+ years of experience in B2B customer success, account management, or consulting.
Proven track record of building trusted relationships with B2B clients and delivering measurable business value
Familiarity with the technology, geospatial, or AEC industries
Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
Willingness to travel to build deeper relationships and address customers' technical needs

Nice To Haves

experience at leading industry companies is a plus

Responsibilities

Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
Communicating effectively at all levels of the organization, keeping stakeholders informed