Real Time Specialist Workforce Management
About The Position
Your potential has a place here with TTEC’s award-winning employment experience. As a Temporary Workforce Management Specialist– Real Time working remotely in United states, you’ll be a part of bringing humanity to business. Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program. You’ll report to the Workforce Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.
Requirements
- 6 months or more data analysis experience
- High school diploma or equivalent
- Solution-oriented mindset
- Understanding, interpreting, and manipulating data for reporting
- Computer experience
Responsibilities
- Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
- Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
- Forecast staffing and recommend headcounts on a day-to-day, short-term basis
- Bring your time management and organizational skills to manage multiple, complex, on‐going tasks
Benefits
- A great compensation package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
