Real Time Specialist Workforce Management

TTEC • Charlotte, NC

8h • Onsite

About The Position

This role is for a Temporary Workforce Management Specialist – Real Time, working Onsite in Charlotte, NC. The specialist will ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. This involves analyzing and comparing daily headcount to total headcount, determining necessary staffing levels for each hour, and making recommendations on how to staff the total program. The position reports to the Workforce Manager and impacts the business, supported teams, and various partner departments through analysis and recommendations.

Requirements

• 6 months or more data analysis experience
• High school diploma or equivalent
• Solution-oriented mindset
• Understanding, interpreting, and manipulating data for reporting
• Computer experience

Responsibilities

• Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
• Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
• Forecast staffing and recommend headcounts on a day-to-day, short-term basis
• Bring your time management and organizational skills to manage multiple, complex, on‐going tasks

Benefits

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A great compensation package

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED