Real Time Specialist Workforce Management
TTEC•Charlotte, NC
•Onsite
About The Position
As a Temporary Workforce Management Specialist – Real Time, you will work onsite in Charlotte, NC, coordinating staffing needs and making adjustments to daily programs to meet client needs. You will analyze daily staffing and headcount, determine staffing needs by hour, and recommend how to staff the overall program. You will report to the Workforce Manager and support the business, teams, and partner departments through analysis and recommendations.
Requirements
- At least 6 months of data analysis experience.
- High school diploma or equivalent.
- Solution-oriented mindset.
- Ability to understand, interpret, and manipulate data for reporting.
- Computer experience.
Responsibilities
- Monitor call volumes and analyze staffing needs to identify areas for improvement and adjust programs.
- Analyze client needs and prepare staffing reports using new information.
- Forecast staffing and recommend headcounts on a day-to-day and short-term basis.
- Manage multiple complex, ongoing tasks using time-management and organizational skills.
Benefits
- Support for career and professional development.
- Inclusive, community-minded organization that encourages giving back.
- Global team of curious lifelong learners guided by company values.
- Compensation package.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
