Real Time Operations Solutions Engineer Principal- Lead

American Electric Power • New Albany, OH

16h • $116,255 - $177,503 • Onsite

About The Position

The role involves establishing an advanced understanding of the technologies and processes necessary for the development and support of Operational Technology (OT) Real Time tools and systems. Responsibilities include providing application support for Energy Management Systems (EMS) and Supervisory Control & Data Acquisition (SCADA) systems, as well as other applications utilized in Transmission Control Centers. Key tasks involve leading efforts to plan, research, and evaluate patching, failover, and maintenance activities required for OT Real Time systems, while developing a comprehensive understanding of EMS and SCADA functionalities. The position also includes developing and maintaining best practices for application development and participating in the creation of technical documentation to support RealTime applications. A strong emphasis on adaptability, customer needs, and continuous improvement is essential for effectively supporting Real Time systems.

Requirements

• Bachelor’s degree in a related field with 6 years of relevant experience OR Associate’s degree in a related field with 8 years of relevant experience OR High school diploma/GED with 10 years of relevant experience
• Bachelor’s degree in a related field with 8 years of relevant experience OR associate’s degree in a related field with 10 years of relevant experience OR High school diploma/GED with 12 years of relevant experience
• IT/OT System Administration
• IT/OT Application Support
• Cyber Security
• ADMS/DMA/EMS/OMS/SCADA
• Professional certifications (such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP) may be accepted as substitutes for a portion of the required experience.

Responsibilities

• Architect and own OT platform solutions for EMS (primary), SCADA, and ADMS, with a strong focus on the OSI Monarch EMS platform, driving system enhancements, architectural integrity, and real‑time operational reliability.
• Manage EMS platform vendor relationships and third‑party integrations, serving as the primary technical interface with AspenTech/OSI; coordinate vendor support, influence roadmap direction, and lead enablement of new EMS features and advanced applications.
• Define and enforce platform best practices for availability, backup, disaster recovery, and performance optimization, including configuration and support of EMS data archives (PI, OSI Chronus).
• Lead cross‑functional technical efforts to deliver EMS platform capabilities and services, while supporting controlled SCADA/EMS software upgrades, patching, and modernization initiatives across the real‑time OT environment.
• Partner with real‑time operations teams and Business Units to understand operational end needs, and translate those needs into EMS platform capabilities, standards, configurations, and reusable services, while retaining platform ownership within OT rather than BU‑specific solution delivery.
• Evaluate emerging EMS, SCADA, ADMS, and OT technologies through platform‑level analysis to assess operational impact, risk, and long‑term alignment with EMS platform strategy.
• Investigate, troubleshoot, and resolve complex EMS/SCADA platform issues, serving as a senior escalation point for application failures and performance issues, while providing guidance to less experienced employees on log analysis and root‑cause troubleshooting.
• Configure platform monitoring and develop repeatable automation using PowerShell, Batch, and Python to deploy configuration changes, patches, and updates consistently across EMS and SCADA servers.
• Analyze logs and application/system monitors proactively to identify potential issues and develop mitigation strategies that improve platform stability and reduce operational impact.
• Conduct routine backups and periodic restoration testing to validate recovery readiness and maintain documented emergency restoration and disaster recovery procedures for EMS and SCADA platforms.
• Coordinate with teams and business process owners to schedule and administer patches, updates, and server configuration changes to minimize downtime, while providing after‑hours support as part of an on‑call rotation for critical EMS platform incidents.

Benefits

• Competitive compensation
• Comprehensive benefits package that aims to support and enhance the overall well-being of our employees
• Paid holidays
• Paid volunteer time
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401k
• Tuition reimbursement
• Professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Principal