Real-Time Operations Controller

CACI•Aurora, CO

About The Position

The Real-Time Operations Controller is part of a 24/7/365 crew that monitors ground equipment and services scheduled by users in an automated planning and scheduling system. The role monitors initiated services, reschedules interrupted services as necessary, and assists with service setup and execution. The position requires working 12-hour shifts: 5 a.m.–5 p.m. or 5 p.m.–5 a.m. The controller works with crew members and subsystem engineering subject matter experts to maintain system health, monitor performance, respond to events, support maintenance and testing, and perform mission processing and payload operations. The role also includes daily turnover and operational logging, remote diagnostics, troubleshooting and resolving procedural discrepancies, and supporting customer requests for reprocessing, playback, and lab analysis. A Bachelor’s degree and at least three years of directly related experience, or an equivalent combination of education and experience, are required. A TS/SCI clearance with at least a Polygraph is required to begin employment; obtaining a higher-level polygraph is required for continued employment. The proposed salary range is $75,200–$158,100 USD. The position involves up to 25% travel within the continental United States.

Requirements

Bachelor’s degree and at least 3 years of directly related experience, or an equivalent combination of education and experience.
TS/SCI clearance with a minimum Polygraph required to begin employment.
Ability and willingness to work 12-hour shifts: 5 a.m.–5 p.m. or 5 p.m.–5 a.m.
Understanding of radio frequency spectrums and how they can be utilized, acquired, and corrected.
Understanding of complex satellite infrastructure and satellite communication systems.
Networking experience.
Self-motivated, with the ability and desire to learn complex systems with little direction.
Ability to serve as a mentor to peers.
Ability to interact routinely with multiple customers.
Solid written and verbal communication skills.
Ability to multitask.
Strong analytical and troubleshooting skills.
Ability to obtain a higher-level polygraph as a requirement of continued employment.

Nice To Haves

Experience in a real-time operations environment, SIGINT analysis, SIGINT collection, or real-time watch operations support.
Knowledge of both theoretical and practical aspects of satellite communications.

Responsibilities

Work with crew members to execute daily and routine procedures, maintain system health, respond to issues, and gather information for troubleshooting.
Lead daily turnover, update the operations log with daily activity progress, and review operator log entries for accuracy.
Support system testing after upgrades and during maintenance activities.
Monitor system performance, respond to event notifications, and determine appropriate courses of action.
Coordinate with crew members to maintain system health.
Report discrepancies concisely as they occur.
Investigate and rectify procedural discrepancies.
Identify areas for process improvement.
Coordinate with subsystem engineering subject matter experts to implement configuration changes and network maintenance in accordance with operational procedures.
Become certified in multiple operator positions after knowledge-based and on-the-job training.
Perform remote diagnostic monitoring of systems.
Monitor and perform actions related to mission processing.
Support requests for reprocessing or playback, requests for lab analysis, and customer feedback on lab analysis and playback results.
Support payload operations in coordination with other team members.