Real Estate Vendor Relationship Program Manager

Truist Bank•Charlotte, NC

7d•Onsite

About The Position

Lead and execute complex real estate programs that are transformational in nature for Truist, including highly visible real estate projects and activities. Lead implementation of strategic and operational aspects of Truist's owned/leased real estate portfolio. Role impacts overall teammate and client experience and is significant in managing Truist's overall project and program management. Position required to be in office 5 days each week.

Requirements

Bachelor's degree and 10 years of related project or program management experience or an equivalent combination of education and experience.
Solid understanding of principles, practices, theories, and/or methodologies associated with the real estate operations discipline.
Ability to manage complex competing priorities using analytic and interpersonal skills. Experience presenting to and collaborating with Executive and Senior Leadership.
Demonstrated leadership and management skills, and the ability to manage in a dynamic environment with a high performing team.
Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents.

Nice To Haves

Corporate Real Estate, Banking or financial services experience.
Certification in Lean Six Sigma or similar process improvement and project management methodologies.

Responsibilities

Lead program management role providing oversight for key corporate strategic initiatives and corporate real estate and workplace (CREW) partners to ensure delivery of a quality result. Develop a comprehensive vendor performance program which ensures vendor / service risk and compliance.
Oversee assigned major, strategic real estate vendors at a programmatic level from conception to completion to ensure achievement of business needs. Maintain operational oversight of a portfolio of third-party service relationships (including, but not limited to Facility Management, Project Management, Transactions Management, Design, etc.) that support Truist’s Corporate Real Estate team.
Lead highly complex and visible projects with notable risk and complexity, including the development of performance standards & KPI’s.
Make leadership decisions within established policies, procedures, and objectives. Serves as the primary escalation point for vendor issues that cannot be resolved at the operational team level, lead the resolution of complex service issues or vendor non-compliance matters coordinating with internal stakeholders as needed to mitigate risk.
Solve routine and unique problems of high complexity by analyzing possible solutions using experience, judgment and precedents. Influences and leads large-scale vendor transitions and change initiatives; drives financial performance across third party spend.
Focus on enhancing knowledge of Truist's processes, culture and clients. Impact the quality of own work and the work of others on the team.
Identify and resolve technical, operational, risk management, business, and organizational challenges. Proactively challenge the performance of current systems and processes, identifies risks and develops solutions and/or processes and ensures necessary risk mitigation steps are built into the processes.
Represent Truist in Real Estate professional organizations and associations