Real Estate Transaction Coordinator (Client Care Coordinator)

Northrop Realty • Lewes, DE

1d • $47,000 - $50,000 • Onsite

About The Position

As Northrop Realty’s Client Care Coordinator, you are the main point of contact for listings and buyer transactions. You provide exceptional customer experiences to our homeowners and impeccable administrative support to our agents and third-party partners. This role requires a valid Delaware Real Estate License.

Requirements

• A valid Delaware Real Estate License is required for this position.
• Excellent people skills and interpersonal savvy.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong time management skills with a proven ability to multitask and meet deadlines.
• Strong initiative.
• Ability to function well in a high-paced environment.
• Strong knowledge of Microsoft Office, Google Workspace, and databases.
• High school diploma or equivalent required.
• 2+ years of experience in administrative, project management or transaction processing.

Nice To Haves

• Knowledge of Salesforce a plus.
• Real estate experience a plus.

Responsibilities

• Liaise between real estate agents, clients, attorneys, title companies, and mortgage brokers during the process of a real estate sale and effectively manage the administrative tasks involved in closing a sale.
• Serve as the first point of contact for all questions that arise throughout the listing process (e.g., provides showing feedback, orders brochures, and ensures the home is accurate and showcased well in Bright MLS and associated marketing) and the closing process; understand the listing agreement and contract.
• Create Expectations Meeting with agents; communicate regularly with the agent and provide updates on important dates, missing documents, calendar reminders, file compliance status, issues, etc.
• Communicate regularly with the client to let them know what to expect in each step of the listing and/or closing process; send reminders, routinely check-in, and notify clients about utility accounts to set up/cancel.
• Establish and maintain relationships with all third parties including lenders, inspectors, appraisers, and agents to ensure a smooth closing process and share relevant information.
• Create timelines and follow-up with individuals to ensure all deadlines are met and contingencies are released.
• Maintain accurate and compliant files for all transactions; create a digital house file for all transactions.
• Coordinate closing date, time, and location and notify all parties; ensure the closing file for the agent is complete including any documents needing signatures/initials/dates, commission amount for the check to bring back, and any other documents needed from closing.
• Close out the file after the closing including changing the MLS status to closed for our listings, double-checking the file, making an electronic copy of the CD-ALTA, processing the check, and uploading all settlement-related documents to Salesforce.
• Process checks.
• Live the Northrop values.

Benefits

• health insurance (medical, dental, and vision – Individual & Family)
• health coaching through NOOM
• 80 hours of prorated PTO in your first year
• the full 80 hours of PTO afterward
• 11 paid holidays including one floating holiday and your birthday
• two weeks of paid parental leave for new parents who have completed at least six months of service
• IRA retirement plan with matching contributions
• supplemental benefits including life insurance, disability coverage, and accident insurance
• commission compensation for referrals (for staff with real estate licenses)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED