Real Estate Transaction Coordinator (Client Care Coordinator)

Northrop Realty • Sykesville, MD

3d • $22 - $24 • Onsite

About The Position

As Northrop Realty’s Client Care Coordinator, you are the main point of contact for listings and buyer transactions. You provide exceptional customer experiences to our homeowners and impeccable administrative support to our agents and third-party partners. This role requires a valid Maryland Real Estate License.

Requirements

• A valid Maryland Real Estate License is required for this position.
• Excellent people skills and interpersonal savvy.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong time management skills with a proven ability to multitask and meet deadlines.
• Strong initiative.
• Ability to function well in a high-paced environment.
• Strong knowledge of Microsoft Office, Google Workspace, and databases; knowledge of Salesforce a plus.
• High school diploma or equivalent required.
• 2+ years of experience in administrative, project management or transaction processing; real estate experience a plus.

Nice To Haves

• knowledge of Salesforce a plus
• real estate experience a plus

Responsibilities

• Liaises between real estate agents, clients, attorneys, title companies, and mortgage brokers during the process of a real estate sale and effectively manage the administrative tasks involved in closing a sale.
• Serves as the first point of contact for all questions that arise throughout the both the listing process (e.g., provides showing feedback, orders brochures, and ensures the home is accurate and showcased well in Bright MLS and associated marketing) and the closing process; understands the listing agreement and contract.
• Creates Expectations Meeting with agents; communicates regularly with the agent and provides updates on important dates, missing documents, calendar reminders, file compliance status, issues, etc.
• Communicates regularly with the client to let them know what to expect in each step of the listing and/or closing process; sends reminders, routinely checks-in, and notifies clients about utility accounts to set up/cancel.
• Establishes and maintains relationships with all third parties including lenders, inspectors, appraisers, and agents to ensure a smooth closing process and share relevant information.
• Creates timelines and follows-up with individuals to ensure all deadlines are met and contingencies are released.
• Maintain accurate and compliant files for all transactions; creates a digital house file for all transactions.
• Coordinates closing date, time, and location and notify all parties; ensures the closing file for the agent is complete including any documents needing signatures/initials/dates, commission amount for the check to bring back, and any other documents needed from closing.
• Closes out the file after the closing including changing the MLS status to closed for our listings, double-checking the file, making an electronic copy of the CD-ALTA, processing the check, and uploading all settlement-related documents to Salesforce.
• Process checks.
• Lives the Northrop values.

Benefits

• health insurance (medical, dental, and vision – Individual & Family)
• health coaching through NOOM
• 80 hours of prorated PTO in your first year
• 11 paid holidays including one floating holiday and your birthday
• two weeks of paid parental leave for new parents who have completed at least six months of service
• IRA retirement plan with matching contributions
• life insurance
• disability coverage
• accident insurance
• commission compensation for referrals (for staff with real estate licenses)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED