Real Estate Specialist III

JPMorgan Chase & Co.•Los Angeles, CA

17h•$30 - $42

About The Position

As a Real Estate Specialist in the Valuation Services Group, you support real estate valuation risk management by coordinating appraisal-related service requests from intake through delivery. You help ensure requests are complete, accurately tracked, and progressed within service timelines while partnering with internal teams and appraisal/review professionals. You will also support invoice processing and vendor payment activities with a strong focus on accuracy, documentation, and confidentiality.

Requirements

Demonstrated experience in loan production support (residential or commercial) and/or appraisal or valuation operations support
Working knowledge of appraisal/valuation terminology and end-to-end workflow
Experience managing work through shared queues and workflow tools, including timely progression and accurate status updates
Ability to manage multiple concurrent requests across multiple systems while maintaining accuracy and attention to detail
Ability to execute well-defined processes in a fast-paced environment with limited supervision
Strong written and verbal communication skills, with the ability to communicate professionally with stakeholders at all levels
Demonstrated ability to work effectively in a team-based, shared-service operating model
Strong time management and prioritization skills, with the ability to meet service targets and reprioritize as deadlines shift
Demonstrated understanding of confidentiality and appropriate handling of sensitive information
Sound judgment to identify exceptions, document issues, and escalate when required
Experience using appraisal management and/or valuation workflow systems
Proficiency with Microsoft Office (Excel, Outlook, Word) and SharePoint.
Familiarity with appraisal governance concepts such as independence, review discipline, and policy adherence
Experience supporting operational process improvements
Experience supporting invoice processing, vendor onboarding, and/or accounts payable workflows or systems

Responsibilities

Process appraisal-related service requests in accordance with established policies and procedures
Triage and stage incoming requests to support timely completion and ensure files are complete and accurate before work begins
Partner with internal business teams to support timely handling of requests for individual transactions and portfolios
Track request status and workflow progress, maintaining accurate and timely updates in queue and workflow tools
Identify quality or completeness issues, document findings, and coordinate next steps to keep work moving
Process invoices to support complete accounting records and timely vendor payments
Troubleshoot routine issues and escalate complex or unusual items to the appropriate parties for resolution
Promote a client- and service-oriented culture by proactively addressing internal stakeholder needs
Gather feedback from appraisal/review partners and stakeholders to improve service quality and turnaround times
Learn and stay current on applicable policies, procedures, and operational workflows to improve accuracy and consistency
Contribute to projects and process improvement initiatives aligned to your skills and experience