Real Estate Operations Coordinator

PLACE•Tampa, FL

6d•$24 - $26•Onsite

About The Position

Your Opportunity: You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Coordinator. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team. Who Develops You: Team Operator What You’re Great At: You are an organized, methodical, and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team. What You’ll Do: Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals. Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator. Create and own systems for maintaining integrity of the database, including holding agents accountable to activities. Own the agent onboarding process, including holding trainings in person and virtually. Follow the systems for our productivity rhythms to ensure agent productivity. Plan and execute client and team events that are done at a high level to drive business referrals, including annual planning and after event follow-up. Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses. Update and maintain team financials in Brivity, troubleshooting any financial issues. Submit checks to the Operator and Market Center. Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity. Keep the team leader informed of any challenges that arise and bring potential solutions. Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings. Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond. Enter listing data, descriptions, and pictures into MLS. Assemble listing appointment folders. Coordinate photography, staging, sign installation, and other listing launch functions. Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers. Own the collection and input of showing feedback for all listings. Be an expert user and coach of in-house technology and tools, troubleshooting issues and communicating with the support team as needed. Create all marketing materials, including social media assets and managing social media campaigns. Create timelines and follow-up processes/check-ins with agents to ensure all transaction deadlines are met resulting in a timely closing. Generate reviews and referrals from clients during and after the transaction. Update and track all referrals as well as reviews from past clients. Maintain office supplies and provide general administrative support as needed, keeping the office clean and tidy.

Requirements

Requires a prior work history that demonstrates the ability to plug into and improve existing systems and provide an enthusiastic level of support to a team.
1+ years experience in an operations/administrative role, preferably in the real estate industry.
Marketing experience and experience using Canva to create marketing assets is a must.
Notice and take pride in the details
Team player
Proven ability to lead yourself and others with conviction
Self-motivated
Owning projects once asked to do them and following up with status updates
Ability and desire to focus on one task for at least an hour during time blocks
Positive and direct communication, both written and verbal
Ability to problem solve and use critical thinking daily
Have a “do whatever it takes” mentality
Follow a current process as well as improving them and create new processes
Learning-based and growth-minded
Proactive vs. reactive
Impeccably organized
Knowledge of basic office suite software and calendaring systems
Excellent time management skills
Concerned about doing things the right way
Calm and motivated under pressure
Have patience with a high volume, detailed role
Use social media for the benefit of the company as an ambassador
Flexible

Nice To Haves

Florida real estate license is preferred.

Responsibilities

Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
Own the agent onboarding process, including holding trainings in person and virtually.
Follow the systems for our productivity rhythms to ensure agent productivity.
Plan and execute client and team events that are done at a high level to drive business referrals, including annual planning and after event follow-up.
Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.
Update and maintain team financials in Brivity, troubleshooting any financial issues.
Submit checks to the Operator and Market Center.
Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
Keep the team leader informed of any challenges that arise and bring potential solutions.
Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.
Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond.
Enter listing data, descriptions, and pictures into MLS.
Assemble listing appointment folders.
Coordinate photography, staging, sign installation, and other listing launch functions.
Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers.
Own the collection and input of showing feedback for all listings.
Be an expert user and coach of in-house technology and tools, troubleshooting issues and communicating with the support team as needed.
Create all marketing materials, including social media assets and managing social media campaigns.
Create timelines and follow-up processes/check-ins with agents to ensure all transaction deadlines are met resulting in a timely closing.
Generate reviews and referrals from clients during and after the transaction.
Update and track all referrals as well as reviews from past clients.
Maintain office supplies and provide general administrative support as needed, keeping the office clean and tidy.