Real Estate Office Manager

Kuester Management Group, LLC•Fort Mill, SC

2d•Onsite

About The Position

We are currently undergoing a company-wide strategic planning initiative to shape our next 5–10 years. As part of this effort, we are seeking a strong operational leader who can help us reimagine and optimize our internal processes and organizational structure to support future growth. The Office Manager will play a key role in supporting daily office operations, bookkeeping functions, property operations, and internal process improvement. This individual will serve as a hands-on administrative leader while assisting with bookkeeping responsibilities such as invoice processing, accounts payable/receivable support, reconciliations, expense tracking, vendor coordination, and financial recordkeeping. In addition, the Office Manager will help improve operational consistency across commercial and multifamily assets by supporting process design, SOP development, cross-departmental coordination, and implementation of scalable systems. This role is ideal for someone who is organized, detail-oriented, reliable, and comfortable balancing administrative, financial, and operational responsibilities in a growing real estate environment.

Requirements

Bachelor’s degree in Business, Operations, or related field.
5+ years of leadership experience in real estate, operations, or process management.
Proven success designing and implementing company-wide systems, processes, and performance improvement initiatives.
Strong organizational, analytical, and change management skills.
Ability to work cross-functionally with executive leadership and department teams.
Valid driver’s license and willingness to travel 25%.

Nice To Haves

Working knowledge of property management and real estate operations is strongly preferred.
3+ years of office administration, bookkeeping, accounting support, or related experience.
Experience with QuickBooks, AppFolio, Yardi, or similar accounting/property management software is a plus.

Responsibilities

Lead the full review and redesign of internal processes and procedures across all departments (Property Management, Brokerage, Construction, Accounting, Marketing, HR, etc.).
Partner with the leadership team to develop a comprehensive operational roadmap aligned with Kuester’s 5–10 year strategic plan.
Identify gaps in current workflows, create SOPs, and implement best practices to drive efficiency and accountability across the organization.
Select and roll out technology platforms or tools to streamline communication, reporting, and performance tracking.
Oversee day-to-day operations of commercial and multifamily properties in multiple markets.
Standardize property-level practices, including budgeting, maintenance, reporting, and tenant communication.
Ensure all operational processes are cost-effective, scalable, and compliant with relevant regulations and policies.
Supervise on-site and regional managers to maintain high operational standards across all assets.
Conduct regular site visits, performance evaluations, and internal audits.
Collaborate closely with leasing, development, and finance teams to align on shared goals.
Support daily office operations, administrative tasks, records management, and vendor coordination.
Assist with bookkeeping functions, including invoice processing, accounts payable/receivable, reconciliations, expense tracking, and financial recordkeeping.
Support budgeting, reporting, meeting coordination, document preparation, and operational projects as needed.
Maintain accurate, organized, and confidential business and financial records.
Coordinate with accounting, property management, and leadership teams to ensure timely administrative and financial support.
Coordinate recruitment, training, and performance management across site-level teams.
Foster a high-performing and collaborative work culture.
Support implementation of new roles, responsibilities, and reporting lines as part of strategic restructuring.