Real Estate Leads Manager - Freelance, Remote

Magic

2d•Remote

About The Position

This role exists to relieve a critical manpower gap within the brokerage’s relocation and lead operations. The Real Estate Leads Manager ensures every inbound relocation and buyer/seller lead is qualified, assigned, and distributed on time and according to strict routing rules and SLAs. The objective is to maintain queue health, enhance agent responsiveness, and protect revenue by minimizing assignment delays and routing errors.

Requirements

Direct, hands-on experience assigning and managing residential real estate leads in the U.S.
Proven experience using at least one of these platforms in a brokerage/relocation or leads manager role: eRelocation by ASK; AnywheRE or Leads Engine by Reology; Broker Center by Cartus; Global Referral Network by Sotheby’s International Realty; CIH Network by Compass Real Estate
Prior experience in a large brokerage, franchise, or corporate real estate operations environment (not sole-agent or very small teams)
Excellent written and spoken English with a neutral accent; ability to provide a voice sample and brief intro video
Strong attention to detail, accuracy in data entry, and proven ability to meet SLAs in high-volume queues
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system

Nice To Haves

Platform proficiency: eRelocation (ASK), AnywheRE/Leads Engine (Reology), Broker Center (Cartus), Global Referral Network (Sotheby’s), CIH Network (Compass)
CRM and reporting skills; comfortable with spreadsheets to track volumes, SLAs, and agent responses
Process-driven, detail-obsessed, and comfortable operating in SLA-bound workflows
Clear, professional, and concise communicator (email and phone); neutral accent
High integrity with confidential data; dependable, organized, and proactive
Able to leverage tools like Magic AI Tool for drafting/research and Grammarly for error-free writing

Responsibilities

Receive and process inbound relocation and buyer/seller leads per brokerage rules and SLAs
Review CRM/lead system notes; qualify and update missing details
Conduct brief phone/email follow-ups when required by brokerage policy
Accurately assign and route leads to the correct agents/teams by territory, specialization, and pre-set rules
Confirm lead receipt and acceptance with agents; re-assign as needed per policy
Escalate mismatches, routing exceptions, or urgent relocation requests to management/client services
Monitor lead queues to ensure timely distribution and follow-up
Track and act on aging leads, acceptance deadlines, and declines
Maintain compliance with brokerage SLAs and document actions in the system
Maintain complete and accurate lead records within the brokerage’s relocation/lead systems
Generate routine reports on lead volumes, assignment accuracy, SLA compliance, and agent acceptance/decline rates
Identify trends and surface issues impacting performance or data quality
Liaise with agents, teams, and internal departments to ensure smooth handoffs
Uphold confidentiality and follow data security best practices