Real Estate Equity Loan Consultant

SchoolsFirst Federal Credit Union•Tustin, CA

18h•Onsite

About The Position

This position is a base plus commission role. The base pay is $28.85 per hour. Responsible for originating Real Estate Equity loans; this role includes providing telephone and web support for inbound loan inquiries from Members. The main function is providing excellent service, being a trusted advisor, and originating Real Estate Equity loans.

Requirements

High School Diploma or GED required
3-5 years of prior related experience required
Register with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the "SAFE Act") required
Demonstrates effective rapport-building techniques with Members.
Listens attentively without interruption.
Asks clarifying questions to ensure accurate understanding.
Paraphrases Members information to confirm comprehension.
Identifies and prioritizes essential information.
Enters data within established timelines.
Maintains a high level of accuracy in all interactions.
Displays expected level of accuracy
Summarizes calls clearly and concisely

Nice To Haves

Proficiency in English and Spanish language skills are preferred to serve our diverse Member base better.

Responsibilities

Deliver world-class personal service by assisting Members with Real Estate Home Equity loan products in a caring, friendly, courteous, and professional manner.
Demonstrate willingness to serve and advocate for the Member.
Provide tailored financial solutions to Members, addressing their needs and concerns regarding credit union products and services and gaining agreement.
Counsel and pre-qualify Members for home equity loan requests, referring Members to the Mortgage team when appropriate.
Analyze Members’ financial information, including income, assets, investments, and debts, to evaluate their credit profile and financial history while acting as a trusted advisor.
Utilize software to determine the Member’s borrowing capacity and repayment ability and submit loan applications through the real estate origination system.
Makes informed loan product recommendations to Members by demonstrating an understanding of the pricing aspect, including various rate/point scenarios, underwriting guidelines, compliance, and documentation requirements.
Consistently meet or exceed production targets set by management, ensuring efficiency and quality at all tasks.
Manage a Home Equity loan pipeline, maintaining consistent communication with Members until they decide to proceed or not with obtaining a Home Equity loan.
Collect necessary documentation from Members and provide the loan disclosure package.
Collaborate with loan processors and underwriters to ensure all required supporting documentation is obtained while fostering effective communication and teamwork.
Ensures all necessary disclosures are sent to Members in compliance with regulations, fully informing them of the loan process and timelines.
Guide Members through pricing options and rate lock policy and initiate lock requests as needed.
Ensure compliance with all requirements of the Real Estate Department’s Standard Operating Procedures (SOP).
Responsible for monitoring and staying compliant, including (TIL) RESPA and Reg-B regulations.
Uphold the highest professional standards by acting with integrity and making the right decisions, even when not under direct supervision.
Foster a culture of trust by earning the confidence of both members and fellow team members through reliable and ethical behavior.
Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.