Real Estate Customer Support Analyst
Fidelity National Financial•Raleigh, NC
•Hybrid
About The Position
SoftPro is seeking a Real Estate Customer Solutions Support Analyst. In this position, you will be responsible for providing telephone support to our parent company’s direct operations as they implement SoftPro Select to various sites across the country. This position can be located in our Raleigh, NC office in a Hybrid role, or as a remote employee. We are looking for individuals to work 9am – 6pm PT (12pm – 9pm ET), Monday - Friday.
Requirements
- 2+ years’ experience working within the real estate industry as an escrow / closing specialist, paralegal, or title officer is a must.
- Must be familiar / comfortable with working in the Microsoft Windows operating system and applications.
- 2 years of previous customer service experience, preferably in a call center environment.
- Excellent communication, problem-solving, and teamwork skills.
Nice To Haves
- The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment.
- Experience with West Coast Escrow & Closing process experience is a plus.
- Prior experience with SoftPro is a plus!
Responsibilities
- Provide closing and/or title phone support for all operations using SoftPro Select and resolve issues promptly and efficiently.
- Assist with balancing HUD/CDF/Commercial orders, reconciliation, and other related tasks in the Real Estate closing process.
- Document each call and its resolution thoroughly and accurately.
- Provide a high level of customer service to each customer you work with at all times.
- Additional duties as assigned.
Benefits
- medical/dental/vision/life/disability insurance
- matching 401(k) plan
- matching employee stock purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
