Ready Force Dispatcher/Validator | Wauchula, FL

ACRT Services • Wauchula, FL

5d • Onsite

About The Position

This position reports to the Ready Force Manager at Bermex and plays a key role in sending daily utility jobs to installation techs via computer for residential and/or commercial accounts. In addition, you will validate their installation work for accuracy. This position requires a high degree of organization, strong attention to details and effective communication skills (written and verbal).

Requirements

• High School diploma or GED
• 1 year of experience with industry-specific knowledge
• must possess a valid driver’s license
• Ability to multi-task, and work independently or in a team environment
• Exceptional flexibility in daily routines and route scheduling
• Excellent communication skills, comfortable interacting with management and customers
• Ability to interact with unhappy customers in a professional manner
• Strong attention to details and organization skills
• Good working knowledge of computers and software systems is essential in sending, receiving, and reviewing orders
• Drug/alcohol testing is required
• Drug/alcohol testing required per non-regulatory requirements for employees working with water or electric meters
• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Nice To Haves

• Associate’s degree
• 2 or more years of experience in dispatching and/or validating

Responsibilities

• Sort and separate field service work orders and send to service techs in the field
• Dispatch utility jobs to installation techs first thing in the mornings and periodically throughout the day
• Route work to installation techs by dispatching work orders to a handheld device
• Intensely focus on multiple tasks throughout the day
• Validate installation tech installs as they come in throughout the day, sending back any that need revised
• Use good judgement and make sound decisions in accordance with policies and procedures
• Assist with administrative duties as assigned
• Other duties as assigned.

Benefits

• Group health plans including medical/prescription, dental, vision, and a variety of other coverage options
• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
• Flexible Spending Accounts or an option for a Health Saving Account with company match
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members
• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
• Roth or Traditional 401(k) Retirement plan with company match
• Paid Vacation (after 90 completed days of service for full-time employees)
• Paid Holidays (after 90 completed days of service for full-time employees)
• Paid Wedding Day (after 90 completed days of service for full-time employees)
• Veterans Day paid time off for our veterans (after 90 completed days of service for full-time employees)
• Paid Sick Time (New York based positions ONLY)
• Company vehicle (for all driver-based positions)
• Gas card for company vehicle (if applicable)
• Company provided cell phone or mobile allowance (if applicable)
• Boot allowance from approved vendors
• Daily per diem for travel-based positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED