Reading Room Assistant

Highmark Health • PA, Working at Home - Pennsylvania, PA

6d • $19 - $26 • Onsite

About The Position

This role will be responsible for communication for the reading rooms, workflow and image management, information dissemination, and administrative support. The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability and Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Requirements

• High School/GED
• 5 years relevant experience
• Proficiency with computer systems, including Electronic Medical Records (EMR), Radiology Information Systems (RIS), and PACS.
• Strong communication and interpersonal skills, with the ability to remain calm in fast-paced, high-stress environments.
• Knowledge of basic medical terminology and patient confidentiality laws (HIPAA).
• Excellent organizational skills and the ability to multitask and prioritize effectively.

Nice To Haves

• Associate's degree
• Prior experience in a healthcare, clinical support, emergency department, or administrative role

Responsibilities

• Serve as the primary point of contact for the reading room, triaging a high volume of incoming phone calls, pages, and messages from referring physicians, emergency department staff, and technologists.
• Monitor imaging worklists, prioritize urgent cases (e.g., trauma, stroke codes), and ensure all necessary prior images, patient history, and clinical documentation are available for the radiologist's review.
• Relay critical or urgent test results to clinicians and document all communications according to regulatory standards.
• Coordinate the retrieval, transfer, and uploading of outside patient images/studies into the local Picture Archiving and Communication Systems (PACS) if not already completed by department secretary.
• Manage email correspondence, maintain on-call lists for radiologists, assist with patient scheduling or registration, and perform other general office duties like stocking supplies and light equipment troubleshooting.
• Other duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED