Readiness & Enablement Content Analyst (Premier & Branch Banking)
About The Position
Responsible for designing and developing readiness and enablement content for CSBB teammates with a focus on Premier and Branch Banking. Translates complex business initiatives, product updates, and process changes into clear, actionable training and materials that drive adoption and field execution. Partners with stakeholders on small to medium-sized initiatives to deliver high-quality, role-based content that supports teammate performance and client impact. This role supports enterprise consumer banking priorities and is not specific to Mortgage products or operations. There is a 5 day in-office expectation.
Requirements
- Minimum of three years of banking experience
- Ability to independently synthesize complex information and translate into training & enablement materials easily consumed by teammates
- Advanced skills in presentation
- Engaging communication style, both in-person and virtually
- Demonstrated strong problem-solving and analytical skills
- Strong organizational and planning skills
- Excellent relationship-building skills
Nice To Haves
- Bachelor's degree in business or related field, or equivalent education and related training.
- Experience with adult learning methodology
- Working knowledge in all areas across consumer banking
- Experience working in an Agile environment
Responsibilities
- Drive and support the overall training strategy to drive high teammate engagement within CSBB. Partner with various entities (Truist Learning, vendors, external & internal partners) to deliver on agreed upon strategy.
- Design, build and deliver timely, thorough and engaging need-specific training and enablement topics based on business prioritization and teammate absorption capacity.
- Represent team by participating in complex cross-functional initiatives and large-scale projects.
- Work with stakeholders to prioritize training needs intake across CSBB through a change management lens.
- Serve as line of business representative and SME for Truist Learning design and material review. Ensure key training courses are reviewed and audited according to internal standards.
- Measure the effectiveness of training strategy through reporting, analytics, and surveys.
- Contribute in the day-to-day maintenance and oversight of centralized role-based online repository to enable teammate preparation and knowledge.
- Stay current on CSBB guidelines, policies, procedures, and system changes to effectively support teammates.
Benefits
- medical
- dental
- vision
- life insurance
- disability
- accidental death and dismemberment
- tax-preferred savings accounts
- 401k plan
- 10 days of vacation
- 10 sick days
- paid holidays
- defined benefit pension plan
- restricted stock units
- deferred compensation plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
