Readiness and Adoption Manager

RED CAT HOLDINGS • South Salt Lake, UT

1d • Onsite

About The Position

The ERP Readiness and Adoption Manager is responsible for preparing business units and sites for successful ERP implementation and sustained adoption. This role owns the business-readiness workstream for ERP initiatives, coordinating process readiness, data governance, training, documentation, go-live preparation, and post-implementation stabilization. The initial focus of the role will be to help stabilize ERP-related operations at the manufacturing facilities, document and improve the current SAP Business One environment, and prepare the organization for a transition to a new SaaS ERP platform. Before the new platform is selected, this position will develop the current-state process and data baseline needed to evaluate potential solutions. Following selection, the role will serve as the primary point person for mapping processes, data, roles, controls, reports, and operating procedures between SAP Business One and the future ERP solution. This is a hands-on role for an experienced ERP transformation professional who can operate with limited day-to-day direction. The successful candidate will be expected to create structure where processes or ownership are unclear, build practical work plans, identify missing information, convene the right stakeholders, facilitate decisions, and drive activities through completion. The ERP Readiness and Adoption Manager will work closely with business leaders, site personnel, process owners, subject-matter experts, IT teams, the ERP vendor, and implementation partners. The position does not require direct reports initially but will coordinate site champions, super users, contractors, and other project resources.

Requirements

• Bachelor’s degree in business administration, information systems, operations, finance, supply chain, organizational change, or a related field, or an equivalent combination of education and relevant professional experience.
• Five of more years of process management experience in a manufacturing environment, in either: Materials Management, Manufacturing, Process Engineering, or Operational Finance.
• Three or more years of experience in ERP implementation, business systems, business process transformation, change management, or a related discipline.
• Direct exposure to at least one full-cycle ERP implementation, including process discovery, future-state design, data conversion, testing, training, cutover, go-live, and post-go-live stabilization.
• Ability and willingness to travel to implementation sites during critical project phases.
• Strong Excel and data-reconciliation skills; familiarity with data-querying or business-intelligence tools is beneficial.
• Must be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time.
• Ability to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis.
• Use of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy.
• May be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations.
• Regular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment.
• Requires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks.
• Must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.

Nice To Haves

• Experience implementing or supporting one or more SaaS ERP platforms, such as Oracle Fusion Cloud, NetSuite, Microsoft Dynamics 365, Infor CloudSuite, IFS Cloud, or a comparable solution.
• Experience participating in two or more end-to-end ERP implementations or multi-site deployment waves.
• Experience in manufacturing, aerospace and defense, government contracting, or another operationally complex or controlled environment.
• Experience with ERP-supported manufacturing planning, inventory control, warehouse operations, project or job costing, procurement, and financial close processes.
• Experience creating super-user networks, train-the-trainer programs, readiness scorecards, adoption dashboards, or structured hypercare models.

Responsibilities

• Lead cross-functional discovery workshops to document current-state ERP processes, system usage, integrations, reports, controls, roles, master data, workarounds, and local practices.
• Identify SAP Business One process, data, documentation, and support gaps, and coordinate practical stabilization actions without creating unnecessary customization or technical debt.
• Develop and maintain end-to-end process inventories, current-state maps, business scenarios, requirements, data profiles, reporting needs, and demonstration scripts to support ERP evaluation and implementation.
• Own the SAP Business One-to-target-system crosswalk for processes, data, roles, reports, integrations, controls, and documentation, and facilitate fit-to-standard and future-state design workshops.
• Maintain traceability across requirements, process designs, configuration decisions, testing, training, and procedures while documenting and driving gaps, risks, dependencies, decisions, and actions to resolution.
• Develop and maintain a repeatable ERP readiness framework covering people, process, data, technology, controls, documentation, training, cutover, and support.
• Conduct site readiness and change-impact assessments, identifying process variations, organizational impacts, capability gaps, risks, and conditions that could prevent successful deployment or sustained adoption.
• Create and manage site-level readiness plans, scorecards, action registers, milestones, dependencies, escalation paths, readiness criteria, and implementation-stage exit requirements.
• Translate identified impacts into specific actions for process decisions, role clarity, data remediation, training, communications, documentation, leadership reinforcement, and local standardization.
• Coordinate readiness activities with the overall ERP plan and provide evidence-based go-live recommendations, escalating unresolved risks with clear business impacts and practical mitigation plans.
• Establish ERP data-governance practices with process owners, data owners, data stewards, IT, and implementation partners, defining accountability, standards, validation rules, approval workflows, retention requirements, and quality expectations.
• Develop and maintain data dictionaries, ownership matrices, critical data definitions, data-quality rules, transformation logic, mapping decisions, reconciliation results, and business approvals.
• Map SAP Business One master and transactional data to the future ERP model, identifying gaps, duplicates, obsolete records, inconsistent definitions, and required transformations.
• Coordinate data profiling, cleansing, deduplication, enrichment, archival, remediation, historical-data disposition, mock conversions, validation, reconciliation, and migration signoff.
• Establish repeatable validation procedures and data-readiness metrics, track remediation progress, and escalate unresolved data-quality or ownership issues.
• Conduct role-based training-needs assessments and develop a training strategy covering project teams, process owners, super users, end users, new hires, refresher training, and future SaaS releases.
• Coordinate development and delivery of instructor-led and virtual training, train-the-trainer programs, simulations, exercises, job aids, quick-reference guides, and proficiency assessments.
• Partner with process owners and subject-matter experts to create and maintain approved future-state procedures, work instructions, process maps, checklists, user guides, and knowledge-base content.
• Establish documentation standards, templates, version control, review and approval cycles, storage locations, content ownership, and a network of site champions and super users.
• Measure readiness and adoption through training completion, proficiency, system usage, transaction accuracy, support demand, data quality, and process compliance, and address resistance, shadow systems, and recurring user errors.
• Coordinate business participation in user acceptance testing and ensure test scenarios cover realistic end-to-end processes, exceptions, controls, reports, integrations, and role-based access.
• Track readiness impacts arising from defects, configuration changes, incomplete integrations, data issues, and late process decisions.
• Ensure testing outcomes and approved changes are reflected in process documentation, training materials, work instructions, support content, and cutover plans.
• Coordinate business cutover activities, including final data validation, access confirmation, transaction blackout procedures, open-item handling, communications, staffing, escalation paths, and continuity preparations.
• Maintain cutover checklists, support rehearsals and go/no-go reviews, confirm owner completion, and provide clear visibility into unresolved risks before go-live.
• Develop and coordinate the hypercare model, including support channels, staffing, triage processes, escalation paths, meeting cadence, status reporting, and stabilization exit criteria.
• Serve as the central coordination point among users, site leaders, IT support, functional teams, vendors, and implementation partners, providing hands-on support during go-live and stabilization.
• Monitor issues by process, site, severity, root cause, and business impact, distinguishing system defects from data, process, training, access, and user-compliance issues.
• Coordinate corrective actions and ensure resolutions are incorporated into documentation, training, support procedures, configuration backlogs, controls, and knowledge-transfer materials.
• Track stabilization metrics, manage the transition to ongoing support, and use post-implementation reviews and lessons learned to improve future deployment waves.

Benefits

• Base pay, plus generous annual equity package and potential bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level