RDC/LDC Office Support III-HCS
About The Position
The individual in this role provides clerical support to the Regional Distribution Center. This role is responsible for developing and maintaining logs, reports, audit processes, SOX controls, and applicable metrics to prevent picking and shipping errors. It also involves coordinating and maintaining safety training, documentation, communication, and postings to ensure corporate and OSHA compliance. The role ensures and records the accurate arrival, duration, and departure of inbound activity, notifies management of potential detention charges, and resolves issues with inbound documentation. Additionally, it provides timely customer service, initiates freight claims and actions related to serial number deviations, carries out supporting activities for damaged product disposition, and monitors non-conformance in SOPs, processes, packaging, vendor cross-reference, or UPC issues. Participation in other assigned projects is also expected.
Requirements
- Requires a high school diploma or an equivalent combination of education and experience.
- Requires at least 5 years related experience.
- Knows the principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Requires good verbal and written communication skills.
- Must have computer literacy in Microsoft Office, including Excel, Word and PowerPoint.
- Requires some experience with general office applications such as FAX and EDI.
Nice To Haves
- A bachelor's degree or equivalent combination of education and experience is preferred.
- HVAC industry experience preferred.
- Prefer experience using SAP including using queries.
Responsibilities
- Develops and maintains logs, reports, audit processes, SOX controls and applicable metrics in order to avoid picking and shipping errors.
- Coordinates and maintains safety training, documentation, communication and postings to ensure corporate and OSHA compliance.
- Ensures and records the accurate arrival, duration and departure of inbound activity; notifies management of any imminent or potential detention charges and resolves issues or variations with the inbound documentation.
- Provides timely customer service to all internal and external customers.
- Initiates any inbound vendor or in-transit freight claims and actions related to any serial number deviations.
- Carries out any supporting activities, including determining disposition of damaged product.
- Monitors non-conformance in Standard Operating Procedures (SOPs), processes, packaging, vendor cross-reference or UPC issues.
- Participates in other projects as assigned.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- up to 10 days paid time off
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
